Eve Wright
Knoxville
Summary
Dedicated criminal justice expert with a mission to uphold safety and order in secure environments. Proven ability to manage high-risk populations, effectively de-escalate conflicts, and enforce policies while maintaining ethical standards. Committed to promoting rehabilitation through leadership, and a structured approach. Seeking to enhance operational and communication skills for future growth in correctional management.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Correctional Officer
Richard L Bean Juvenile Service Center
Knoxville
08.2025 - Current
- Monitored inmate activities to ensure compliance with facility rules and maintain safety protocols.
- Implemented behavior management strategies to support rehabilitation and reduce recidivism among juveniles.
- Prepared detailed incident reports documenting unusual occurrences and inmate behavior for review by supervisors.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
Medical Receptionist
Pediatric Consultants West
Knoxville
03.2023 - 08.2025
- Processed insurance verifications to ensure patient eligibility and reduce billing discrepancies.
- Coordinated patient appointment schedules to optimize office efficiency and minimize wait times.
- Maintained electronic health records with accuracy and attention to detail for seamless patient care.
- Facilitated communication between medical staff and patients to enhance service delivery.
- Assisted patients with billing inquiries, providing clear explanations of charges and payment options.
- Managed front desk operations to create a welcoming and organized environment for patients.
- Addressed patient concerns with empathy, ensuring a positive experience within the office.
Medical Assistant
North Physicians Group
Knoxville
03.2022 - 01.2023
- Provided compassionate patient care by assisting with daily activities and addressing patient needs.
- Maintained accurate clinical documentation to ensure compliance with regulatory standards.
- Coordinated patient appointments and managed schedules to optimize clinic efficiency.
- Supported insurance verification processes to facilitate patient access to medical services.
- Performed routine maintenance on medical equipment to ensure optimal functionality.
- Facilitated effective communication between patients and healthcare providers to enhance care delivery.
- Organized patient records and documentation to streamline administrative processes.
Certified Nursing Assistant
Professional Case Management
Denver
01.2018 - 12.2020
- Provided compassionate care to patients, ensuring comfort and emotional support during daily activities.
- Maintained cleanliness and organization in patient care areas, enhancing safety and comfort.
- Assisted in implementing individualized care plans tailored to each patient's specific needs.
- Documented patient observations accurately, facilitating effective communication among healthcare team members.
- Administered basic wound care under supervision, promoting healing and preventing infection.
- Coordinated with nursing staff to ensure timely medication administration and adherence.
- Educated patients on personal hygiene practices, encouraging independence and self-care.
- Monitored and recorded patient intake and output to assist in nutritional management.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Responded quickly to emergency situations involving sudden illness or injury.
Supervisor
Aramark
Knoxville
08.2017 - 01.2018
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Complied with company policies, objectives and communication goals.
- Collaborated with other departments to coordinate workflow processes between teams.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Tracked progress on projects and provided timely feedback to staff members.
- Trained new employees on company policies and procedures.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
Education
Associate of Applied Science - Criminal Justice
South College
Knoxville, TN12-2025
Associate of Science - Medical Billing Administrative Specialist
Ross Medical Education Center
Knoxville, TN12-2023
Skills
- Inmate supervision
- Inmate monitoring
- First aid and CPR certified
- Contraband detection
- Facility security
- Visitation oversight
- Radio communication
- First aid training
- Gang awareness
- Correctional facility procedures
- Juvenile court procedures
- Inmate behavior modification tactics
- Incident prevention
- Suicide prevention
- Report writing
- Observation
- Continuing education
- Search and seize procedures
- Physical fitness
Certification
Certified Nursing Assistant
Timeline
Correctional Officer
Richard L Bean Juvenile Service Center
08.2025 - Current
Medical Receptionist
Pediatric Consultants West
03.2023 - 08.2025
Medical Assistant
North Physicians Group
03.2022 - 01.2023
Certified Nursing Assistant
Professional Case Management
01.2018 - 12.2020
Supervisor
Aramark
08.2017 - 01.2018
Associate of Applied Science - Criminal Justice
South College
Associate of Science - Medical Billing Administrative Specialist
Ross Medical Education Center