Fredj Ben Regaya Waiter ( Chef De Brigade)
Sousse
Summary
ABOUT ME : Holder of professional tourism training, extremely motivated to constantly develop my skills and evolve professionally. I am confident in my capacity for any responsibility you offer me I have had previous experiences and taken on great responsibilities that have made me a mature and responsible person COMPETENCY SUMMARY Strong experience in modern high standard restaurants onboard a cruise vessel Ability to understand business targets Good knowledge regarding specialty restaurants or buffet style (modern, international cuisine) Team player,eye to details and quality,Enthusiasm with strong and effective communication skills, analytical thinking, problem solving and decision making; strong ability to learn, adopt, improve new responsibilities, initiative and commitment to achieve.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Waiter
Royal caribbean international cruise lines
2012.02 - Current
- Waiter in specialty restaurants
- Strict adherence to all agreed regulations (USPH-HACCP-ISM\ISO-SQM-TUIC Services standards)
- Preparation and set up the tables
- Explain the menus and give recommendations Restaurant Sun City ( as a chef de brigade)
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Managed food resources, memorized orders, and coordinated customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Prepared specialty desserts for customers for special occasions.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Supervised server staff and simultaneously served personal section of tables
Head Waiter
Rosa Beach ****
2010.05 - 2011.12
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Head Waiter
Marhaba Hotel ****
2009.07 - 2009.10
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Inspected dishes and utensils for cleanliness.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Education
High School Diploma -
Pofessional Higher Institute of Tourism
Kantaoui Sousse06.2009
Skills
- Guest Satisfaction
- Customer Needs Assessments
- Food and Beverage Service
- Food Preparation and Safety
- Wait Staff Training
- Customer Preferences
- Order Accuracy and Delivery
Accomplishments
- July 2009: Alternation in Hotel Royal Salem
- Assistant waiter
- Make decoration food
- Prepare food
- Use the HACCP (Hazard Analyze Critical Control Point) June2010-: Summer Internship in Hotel Mouradi Palace
- As assistant waiter
- Use the ISO9001
- Presentation of meals
- Prepare food
- January 2011 Marhaba hotel
- As a waiter leadresponsible for resolving customer complaints with the food or service
- Make sure to keep the space clean and tidymakes sure an unhappy guest receives his meal properly February 2012: Royal Caribbean international cruise line as a waiter till present
- Hospitality in the high level
Certification
April 2014: Certificate of proficiency Security Awareness RCCL May 2015: Certificate of proficiency STCW Basic Safety Training (HBST) RCCL
January 2017: Certificate of proficiency crowd management (CMAT) RCCL
sports
Football , Tennis, Swimming
Languages
Arabic
Native language
French
Upper intermediate
B2
English
Advanced
C1
German
Elementary
A2
Timeline
Senior Waiter
Royal caribbean international cruise lines
2012.02 - Current
Head Waiter
Rosa Beach ****
2010.05 - 2011.12
Head Waiter
Marhaba Hotel ****
2009.07 - 2009.10
High School Diploma -
Pofessional Higher Institute of Tourism
April 2014: Certificate of proficiency Security Awareness RCCL May 2015: Certificate of proficiency STCW Basic Safety Training (HBST) RCCL
January 2017: Certificate of proficiency crowd management (CMAT) RCCL
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