Gabriel Martinez

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Excelled at team service and collaborated with my team member during busy shifts for efficient workflow and excellent guest experiences.
• Gained knowledge on how to be apart of the opening team for a brand new restaurant in the resort.
• Learned leadership skills while also team building skills during the process of training before we opened.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers and had a lively spirit to accompany the atmosphere.

• Always greeted customers with a smile and a upbeat but professional attitude to ensure a memorable dining experience.
• Tended to my tables with prompt service while processing transactions, receiving cash payment and giving change back while keeping up with my running side work.
• Answered any questions or concerns on the menu while giving my recommendations as well as upselling
• Calhouns is in Gatlinburg, TN, which is a tourist hot spot because of it being right in the Smoky Mountains National park and there are a lot of attractions to see. I was always well informed about the surrounding area to be able to educate the guest on what to do after their dining experience with us

I was working Monday-Thursday 12pm-10pm and Saturday 12pm -11pm. My Wife and I went down to one car due to the event of a terrible car accident I was in. It shortly became very difficult to make the hour and a half commute to Gatlinburg from Knoxville and I respectively put my two weeks.

• Waited tables at a Mexican restaurant that offered appetizers such as table side guacamole and queso flameado.
• We were very well know for our high quality braised skirt steak beef fajitas or carne asada.
• We also offered margaritas with fresh hand pressed juices that always had customers coming back for.
• Our menu consisted of brunch on the weekends, lunch, and dinner options.
• I cultivated warm relationships with regular customers as we had many since our food, drinks, and service was always top notch.
• Micros was our choice of POS so I am well knowledgeable on this system.

• Welcomed the guest with a smile and thanked them for staying at the J.W. Marriott
• Maintained cleanliness and quality service by always being present in my section
• Maintained a calm and positive attitude while serving a very high volume of guests, asking for their checks, taking food/beverage orders, as well as processing credit card/cash transactions
• Asking if guests were a TPC (Tournament Park Club) Members and if they we, I would process their card on a different POS system then proceed with checkout
• San Antonio being a tourist city, people were always curious on how to get around the city or what to check out. I was well informed about the city's tourists attraction they should visit and assisted them in the right direction

I was hired under seasonal employment (March-November), and I was working a full-time schedule. I was pulling in 40 hours minimum and picking up shifts outside of my set schedule.

• Operated my register taking credit card transactions, cash payment, and giving the correct amount of change back. While keeping an upbeat and professional attitude with the guest
• At the end of the night, I balance my register and made a cash drop for bank and revenue earned that night
• After all the guests have arrived we work together as team beginning to seamlessly deliver a 3 course meal to everyone
• Constantly Scanning the entire room to see if a table needs a refill on their decanters or to be pre-bussed
• Once everyone is gone we work as a team to final buss all tables, pull dirty linen, run silverware through to be rolled and put away

Reason for leaving this company was because of my relocation to Knoxville Tennessee.

• Waited tables at a very high-volume Mexican restaurant where we offered the guest a great meal with a short wait for the food.
• Everyone was responsible for running food to ensure prompt and quick food service.
• Created a welcoming feeling to guests as we were a very popular establishment and the biggest (two stories and outdoor seating) out of the two locations in San Antonio.
• We were awarded the best Queso in the city and were also know for our fresh tortillas that we as servers would throw on the comal to make for each one of our tables.
• Frequently handled cash payments along with credit and debit transactions.
• I am very familiar with the "Aloha" system since that is what we operated with.