Haven Dominique
Sevierville,TN
Summary
Professional, skilled in managing front office operations with focus on delivering exceptional service. Strong ability to coordinate with teams and adapt to changing needs while ensuring smooth daily operations. Effective communicator, adept at handling inquiries, scheduling, and maintaining office efficiency. Known for reliability and positive attitude in fast-paced environment.
Overview
14
14
years of professional experience
Work History
Front Office Receptionist/Assistant Bookkeeper
The Park Grill and The Peddler Steakhouse
Gatlinburg, Tennessee
04.2024 - 05.2025
- Developed and maintained strong client relationships, offering personalized event planning advice and responding promptly to inquiries and requests.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Ensured that employee records were in compliance with company policies and standards.
- Assisted bookkeepers in providing support documentation required for audits.
Retail Buyer and Merchandiser
Ober Gatlinburg
02.2021 - 08.2021
- Instrumental in driving new business by visual merchandising, digital marketing, and new product development.
- Ensured upcoming trends, key items, and product flows were balanced by attending trade shows and maintaining relationships with key vendors.
- Collaborated with store manager to plan visual merchandising for sales floor and ensure product fulfillment.
Nanny
McKernan Family
08.2019 - 11.2020
- Cared for multiple children and engaged them in enriching activities.
- Collaborated with parents to create a safe, nurturing, and stimulating environment for children.
- Safely prepared meals for children, as well as light housekeeping and keeping areas for children tidy.
Regional Account Coordinator
Mario Badescu Skin Care
02.2018 - 07.2019
- Analyzed and reported on daily and weekly sales numbers to account executive.
- Merchandising product in line with company standard and making sure all product was replenished and visible.
- Educated staff with product knowledge and supported store through coaching Brand Ambassador Staff.
- Reported inventory levels to store staff to insure product was available for planned promotions.
Prestige Sales Manager
Ulta Beauty
03.2017 - 02.2018
- As Prestige Sales Manager I ensure that beauty advisors are suggesting fragrance, services, etc. while engaging guests.
- I also oversaw all aspects of the business while ensuring that prestige beauty advisors are appropriately zoned and offering exceptional guest service.
- Liaised with sales, marketing, and management teams in order to create merchandising plans for sales floor and accomplish sales goals.
Prestige Beauty Advisor
Ulta Beauty
10.2015 - 01.2017
- I engaged with customers in a sincere and friendly manner which helped me build relationships with customers to increase the likelihood of repeat business.
- Educated beauty advisors on prestige event, promotions, and exclusive offers.
- I was knowledgeable and effective in sales while demonstrating prestige products to guests, and made sure that the department was esthetically maintained.
Sales Associate
Stages West
05.2011 - 06.2014
- Greeted customers in a timely fashion while quickly determining their needs.
- Consistently hit and exceeded monthly sales goals by building strong customer relationships and providing high value-adding services.
- Maintained knowledge of current sales and promotions.
- Recommended merchandise to customers based on their wants and preferences while creating an unforgettable guest experience.
Skills
- Building relationships
- Verbal and written communication
- Telephone skills
- Organization skills
Timeline
Front Office Receptionist/Assistant Bookkeeper
The Park Grill and The Peddler Steakhouse
04.2024 - 05.2025
Retail Buyer and Merchandiser
Ober Gatlinburg
02.2021 - 08.2021
Nanny
McKernan Family
08.2019 - 11.2020
Regional Account Coordinator
Mario Badescu Skin Care
02.2018 - 07.2019
Prestige Sales Manager
Ulta Beauty
03.2017 - 02.2018
Prestige Beauty Advisor
Ulta Beauty
10.2015 - 01.2017
Sales Associate
Stages West
05.2011 - 06.2014
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