- Music
- Acting and Theater
- Dance
Heidi Brock
Apison
Summary
Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Chick-fil-A
04.2023 - Current
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Education
Associate of Arts - Musical Theater
Chattanooga State Community College
Chattanooga, TN05-2026
High School Diploma -
East Hamilton High School
Ooltewah, TN05-2024
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Basic math
Interests
Timeline
Front of House Employee
Chick-fil-A
04.2023 - Current
Associate of Arts - Musical Theater
Chattanooga State Community College
High School Diploma -
East Hamilton High School
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