HONESTY CANNON
Chattanooga
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Caregiver
WR Community Services
05.2024 - Current
- Provided compassionate care to clients, enhancing quality of life and emotional wellbeing.
- Assisted with daily living activities, promoting independence and dignity among individuals.
- Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
- Monitored client health status, documenting changes and reporting concerns to medical staff promptly.
- Implemented engaging activities tailored to clients' interests, fostering social interaction and mental stimulation.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Representative
Steel River Systems
12.2022 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Barista
Starbucks
10.2021 - 12.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
Assistant
Monroe Legacy
10.2019 - 10.2021
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
Education
High School Diploma - undefined
Hamilton County Virtual School
Chattanooga, TN05.2021
Skills
- Customer Service
- Calm and Professional Under Pressure
- Grammar
- Prioritization
- Customer Consulting
- Computer Proficiency
Timeline
Caregiver
WR Community Services
05.2024 - Current
Customer Service Representative
Steel River Systems
12.2022 - 05.2023
Barista
Starbucks
10.2021 - 12.2022
Assistant
Monroe Legacy
10.2019 - 10.2021
High School Diploma - undefined
Hamilton County Virtual School