KALAIARASI G
Zonal Head Lead Audit Department
Chennai
Summary
Operations professional well-versed in managing and optimizing zone activities to meet strategic goals. Known for collaborative approach and consistent delivery of results under dynamic conditions. Skilled in conflict resolution and process improvement, valued for reliability and adaptability.
Overview
9
9
years of professional experience
1
1
Certification
1
1
Language
Work History
Zonal Head Lead Audit Department
Dac Developers Pvt Ltd
07.2023 - Current
- Appointed as Presales Head, providing strategic leadership across Presales operations, software administration, and cross-functional business functions.
- Led and scaled a 60+ member Presales organization, building high-performing teams and robust delivery frameworks more 7000+ Site visits with 1.2 Lakhs leads over 9 months.
- Founded and currently head the Lead Audit Department, driving governance, compliance, and conversion efficiency.
- Served as functional leader for Learning & Development across Sales and Presales, strengthening capabilities through structured training programs.
- Active member of the P&L Leadership Team, contributing to strategic planning, revenue growth, and profitability initiatives.
- Spearheading new projects with a combined network value of ₹490 Crores, supporting business expansion and new market initiatives.
- Playing a key leadership role in organization-wide SOP development, standardizing processes and enabling scalable growth.
- Cultivated long-lasting partnerships with key industry players by demonstrating exceptional negotiation skills.
- Assessed market trends regularly to identify new opportunities for expansion while mitigating potential threats.
Senior Executive
Casagrand Builders PVT LTD
05.2019 - 04.2023
- Worked as a Tele caller for NRI Customers (All Countries) about 29 Months and I have been identified as consistent performer, Got an opportunity for Team Lead Role (8 Months).
- Through IJP, promoted as Quality Anaylsist and Reports (14 Months), Has experience in training the people on Call flow and quality parameters on Zonal Wise (Chennai & Bangalore).
- Along with currently handling Lead Generation Reports (MIS), Campaign Reports and Basic Other reports to improve Executive performances.
Support
Access Health Care
09.2018 - 03.2019
- Been a supporting agent in Denial Management (Medical Billing) in Access Health Care International Voice Process
Tech Support
Sutherland Global Services
07.2017 - 08.2018
- Had an experience in Technical support for American Tele calling and Telecommunication process (AT&T) in “Sutherland Global Services”
Education
B.E - CSE
Loyola Institute of Technology
01.2017
Intermediate - undefined
St. Joseph girls Hr. Sec. School
01.2013
SSLC - undefined
Don Bosco Matriculation School
01.2011
Skills
Team leadership
Dependable professional
Leadership skills
Documentation expertise
Customer-oriented mindset
Inspirational leadership
Versatile in changing environments
Proficient in office software
Strong task management
Effective organizational skills
Sales skills enhancement
Industry trend monitoring
Certification
Building a corporate culture Online & Offline
Interests
Has participated in ICTACT DIGITAL YOUTH SUMMIT 2016 organized by ICTACT at B S AbdurRahman University, Awarded for the participation as a volunteer in HAPPY CHILDREN MARCH organized by society of DMI, Has participated in HYBRID APP DEVELOPMENT WORKSHOP organized by Department of CSE, Has participated in SCIENCE EXPO-2014 organized by LOYOLA INSTITUTE OF TECHNOLOGY on 15th March, 2014, Published paper in THE BOARD OF INTERNATIONAL JOURNAL OF ADVANCE RESEARCH in Computer Science Engineering
SUMMARY OF QUALIFICATION
- Excellent Analytical Thinking, able to clarify questions with investigating personality.
- Clear Communicator.
- Successful at collaborating with other teams and providing direct feedbacks to the Team heads and Managers on Quality Perspective.
- Trained people on call flow and quality parameters for more than 300 people.
PERSONAL TRAITS
- Hard worker and Flexible to adapt to any new environment and work on any project.
- Seeking Good contribution towards the team work.
- Willingness to learn new technologies.
- Good communication skill.
INDUSTRIAL EXPOSURE
- Industrial visit to the working environment of ALL INDIA RADIO (AIR).
- One day industrial visit to BHARAT SANCHAR NIGAM LIMITED (BSNL).
- Visited KAASHIV INFOTECH organization for practical demo on industrial exposure.
ACADEMIC PROJECT
- JOURNAL PUBLICATION : ISR Journals & Publications.
- CHAPTER IN BOOK : Volume -6, Issue- 3 on 21 March 17.
- PUBLISHED DATE : 21 March 17. 21 March 17.
DECLARATION
I hereby declare that the above information furnished by me is true to the best of my knowledge.
Timeline
Building a corporate culture Online & Offline
10-2023
Zonal Head Lead Audit Department
Dac Developers Pvt Ltd
07.2023 - Current
Senior Executive
Casagrand Builders PVT LTD
05.2019 - 04.2023
Support
Access Health Care
09.2018 - 03.2019
Tech Support
Sutherland Global Services
07.2017 - 08.2018
Intermediate - undefined
St. Joseph girls Hr. Sec. School
SSLC - undefined
Don Bosco Matriculation School
B.E - CSE
Loyola Institute of Technology