Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jenna Brooks

Ocoee

Overview

3
3
years of professional experience
1
1
Certification

Work History

Correctional Officer

Bradley County Sheriff's Office
06.2023 - 11.2024
  • Monitored inmate behavior to ensure compliance with facility regulations and safety protocols.
  • Conducted regular inspections of cells and common areas to maintain security and prevent contraband.
  • Responded swiftly to emergencies, employing conflict resolution skills to de-escalate volatile situations.
  • Documented incidents accurately in daily logs, maintaining detailed records for review by supervisory staff.
  • Collaborated with law enforcement personnel during transport operations, ensuring safe movement of inmates.
  • Assisted in training new officers on procedures, protocols, and emergency response techniques.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Programs Educator

Creative Discovery Museum
02.2023 - 06.2023
  • Developed and implemented educational programs aligned with museum exhibits.
  • Facilitated hands-on learning experiences for diverse audiences.
  • Collaborated with team members to enhance program effectiveness and engagement.
  • Conducted evaluations of program activities to improve participant satisfaction.
  • Maintained inventory of educational materials, ensuring availability for all programs.
  • Adapted lesson plans according to individual student needs in order to provide appropriate levels of challenge and support aimed at maximizing academic outcomes.

Sales Associate

Kohl's
04.2022 - 11.2022
  • Assisted customers in selecting products and provided knowledgeable recommendations.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained merchandise displays to enhance product visibility and appeal.
  • Supported inventory management by tracking stock levels and restocking shelves.
  • Engaged with customers to address inquiries and resolve issues promptly.

Guest Advocate

Target
09.2021 - 01.2022
  • Assisted customers with inquiries, ensuring positive shopping experiences.
  • Provided product information and recommendations to enhance customer satisfaction.
  • Maintained cleanliness and organization of sales floor and checkout areas.
  • Collaborated with team members to address customer needs efficiently.
  • Handled transactions accurately, ensuring smooth checkout processes.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.

Education

High School Diploma -

Polk County High School
Benton, TN

RDA - Dental Assisting

Competitive Edge Dental Assisting Academy
07-2025

Penn Foster High School
05-2022

Skills

  • First aid training
  • Emergency response
  • Conflict resolution skills
  • Policy enforcement
  • Safety and security enforcement
  • Observation
  • Goal oriented
  • Money handling
  • Weapons training
  • Customer service
  • Teamwork and collaboration
  • Relationship building
  • Time management

Certification

  • CPR
  • CompTIA

Timeline

Correctional Officer

Bradley County Sheriff's Office
06.2023 - 11.2024

Programs Educator

Creative Discovery Museum
02.2023 - 06.2023

Sales Associate

Kohl's
04.2022 - 11.2022

Guest Advocate

Target
09.2021 - 01.2022

High School Diploma -

Polk County High School

RDA - Dental Assisting

Competitive Edge Dental Assisting Academy

Penn Foster High School

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