Jennifer Ross
Cookeville
Summary
Knowledgeable Case Manager with extensive experience at the Department of Children’s Services, I am adept at developing individualized permanency plans and enhancing family outcomes. Skilled in case documentation and conflict resolution, I have successfully supervised experienced workers and mentored new staff, ensuring effective interventions and support for families in crisis. I have utilized my technological skills to assist workers with time management and productivity.
Overview
22
22
years of professional experience
Work History
Case Manager 3
Department of Children’s Services
Cookeville, TN
03.2014 - Current
- Coordinated comprehensive case management services for families in crisis, ensuring timely support and resources.
- Assessed client needs through engagement and teaming, developing individualized permanency plans to address the strengths/needs of the family.
- Collaborated with and created teams to facilitate effective interventions and improve family outcomes.
- Monitored client progress, adjusting service plans as necessary to ensure alignment with evolving needs and goals.
- Provided training and mentorship to new case managers and interns, enhancing skills through knowledge sharing and experience.
- From 2014 - 2021, supervised up to 3 Family Service Workers, providing mentorship and direction in case management.
Case Manager 2
Department of Children’s Services
Cookeville, TN
08.2004 - 03.2014
- Provided direct case management to children and families in foster care, including monitoring safety, permanency, and well-being needs.
- Created/maintained detailed case records and documentation for case monitoring and legal documentation.
- Coordinated services with community providers to enhance successful outcomes.
Case Manager 1
Upper Cumberland Community Services Agency
Cookeville, TN
12.2003 - 07.2004
- Coordinated services to assist high-risk families to maintain custody of their children, through assessment of needs and development of permanency plans.
- Assessed the home, health, safety, and well-being of children to determine the need for removal from family home.
Education
Master of Science - Social Work
Western Kentucky University
Bowling Green, KY05-2010
Bachelor of Science - Psychology
Tennessee Technological University
Cookeville, TN05-2003
Skills
- Case management
- Time management
- Strong skills in Microsoft Office, including Excel and Teams
- Knowledgeable in TFACTS and Safe Measures
Timeline
Case Manager 3
Department of Children’s Services
03.2014 - Current
Case Manager 2
Department of Children’s Services
08.2004 - 03.2014
Case Manager 1
Upper Cumberland Community Services Agency
12.2003 - 07.2004
Master of Science - Social Work
Western Kentucky University
Bachelor of Science - Psychology
Tennessee Technological University