Jessica Johnson
Memphis
Summary
Developed strong organizational and problem-solving skills in high-volume production environment, ensuring smooth operations and adherence to safety standards. Focused on maintaining quality and efficiency while managing multiple tasks and deadlines. Seeking to transition into new field, bringing dedication and results-driven mindset.
Skilled Production Worker offering years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
Dynamic guest service representative with proven reliability and attention to detail. Committed to exceeding performance goals and ensuring customer satisfaction through expert communication and adaptable techniques.
Results-driven sales associate with a strong focus on building customer relationships and enhancing store appeal. Skilled in cash handling and delivering exceptional customer service, fostering repeat business and loyalty.
Overview
3
3
years of professional experience
Work History
Production Associate
Randstad
02.2025 - Current
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Prepared materials for assembly work to keep workflows running smoothly.
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
- Safely operated hand and power tools to complete repetitive tasks.
- Checked and wrapped items, placed in boxes and labeled cartons for shipping.
- Assembled products according to changing daily work orders and specific customer needs.
Guest Service Representative
Extended Stay America
Memphis
09.2024 - Current
- Welcomed guests upon arrival and provided personalized check-in services.
- Managed guest check-out processes, ensuring accuracy in billing and payments.
- Maintained knowledge of local attractions and amenities to assist guests with inquiries.
- Collaborated with housekeeping and maintenance teams to ensure guest satisfaction.
- Processed reservations and cancellations efficiently through the reservation management system.
- Conducted regular inventory checks of supplies and amenities for guest use.
- Trained new staff on customer service protocols and property standards.
- Developed positive relationships with guests to promote repeat business and loyalty.
- Utilized effective communication skills to relay information to guests clearly and concisely.
- Monitored guest feedback through surveys and direct communication to identify areas for improvement.
- Maintained a clean and organized front desk area to create a welcoming environment.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled customer complaints professionally and efficiently.
- Provided assistance to guests throughout their stay.
- Maintained cleanliness of lobby area and front desk counter.
- Assisted guests with check-ins and check-outs in a timely manner.
- Verified reservations by phone or in person.
- Processed payments for room charges, taxes, and other incidentals as required.
- Monitored security cameras to ensure safety of customers and staff.
- Organized special requests such as wake up calls, extra pillows, cribs.
- Inspected guest rooms prior to check-in to ensure they met quality standards.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
Sales Associate
Dodges Chicken Store
05.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier/stocker
Dollar General
05.2023 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Safely and securely loaded items to prevent damage during transport.
- Worked with customers to pack items according to specific desires and requirements.
Warehouse Worker
Amazon
10.2022 - 04.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Education
Diaploma -
Mitchell High School
Memphis, TNSkills
- Management and Team Organization
- Customer Service
- Expert Communication Skills
- Data Entry
- Retail
- Production associate
- Office Administration
- Customer service
- Time management
- Cash handling
- Computer skills
Timeline
Production Associate
Randstad
02.2025 - Current
Guest Service Representative
Extended Stay America
09.2024 - Current
Sales Associate
Dodges Chicken Store
05.2024 - 12.2024
Cashier/stocker
Dollar General
05.2023 - 09.2024
Warehouse Worker
Amazon
10.2022 - 04.2023
Diaploma -
Mitchell High School