Jimmy Scripter
Downtown Nashville Nissan
Pleasant View
23
years of professional experience
Parts and Service Director with 20+ years of experience leading dealership operations, improving scheduling, workflow, customer service, and profitability through strong team leadership, process improvement, and attention to detail.
Work History
Parts & Service Director
19 Years- Directed parts and service operations by aligning staffing, scheduling, and workflow with dealership goals.
- Supervised advisors and technicians, reinforcing repair order accuracy and service process consistency.
- Managed parts inventory controls, reducing stock discrepancies and supporting efficient repair fulfillment.
- Tracked customer satisfaction trends, resolving concerns and improving service department responsiveness.
- Coordinated warranty and manufacturer compliance, ensuring documentation met audit and policy requirements.
- Reviewed department performance, identifying opportunities to improve productivity and profitability.
- Trained team members on dealership systems, repair procedures, and customer service standards.
- Streamlined communication between parts, service, and sales teams to support faster turnaround times.
- Enhanced customer loyalty by implementing targeted marketing initiatives for repeat business opportunities.
- Led a team of technicians to enhance overall productivity and maintain high-quality service standards.
- Championed energy-efficient practices throughout facility—lowering utility expenses and supporting environmental sustainability goals.
- Increased efficiency in the parts inventory management system for optimized workflow.
- Conducted regular staff meetings to foster open communication, teamwork, and problem-solving among employees.
- Implemented employee training programs for continuous skill development and improved job performance.
- Developed strong relationships with suppliers, resulting in cost savings and faster delivery times.
- Boosted department profitability with effective pricing strategies and cost control measures.
- Evaluated employee performance through ongoing feedback, annual appraisals, and goal-setting discussions.
- Optimized service scheduling processes, resulting in reduced wait times for customers needing repairs or maintenance work.
- Launched online booking systems for greater convenience while increasing appointment bookings significantly.
- Processed payroll for 40 employees
Sales Associate
1 Year 9 Months- Advised customers on vehicle options, features, and pricing to match transportation needs.
- Conducted product demonstrations and test drives to support informed purchase decisions.
- Managed customer follow-up through CRM records to maintain communication and sales opportunities.
- Coordinated trade-in evaluations and purchase paperwork with finance and management teams.
- Negotiated deal terms while maintaining compliance with dealership policies and lending requirements.
- Built long-term customer relationships through responsive service and post-sale support.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Automotive Technician
1 Year 10 Months- Diagnosed complex vehicle concerns using Toyota diagnostic equipment and scan tools.
- Performed engine, transmission, brake, and electrical repairs to manufacturer specifications.
- Inspected vehicles thoroughly to identify safety issues and recommend necessary maintenance.
- Collaborated with service advisors to communicate repair findings and prioritize customer repairs.
- Verified completed work through road tests and quality checks for accuracy and reliability.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Changed, rotated, and balanced tires on different types of vehicles.
Education
High School Diploma
Skills
Scheduling and planning
Vehicle diagnostics
Sales support
Warranty administration
Employee evaluation
Parts procurement
Service operations
Automotive industry
Positive attitude
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Timeline
Parts & Service Director
Downtown Nashville Nissan
10.2007 - 10.2026Read More
Sales Associate
Central Florida Toyota
01.2006 - 10.2007Read More
Automotive Technician
Central Florida Toyota
03.2004 - 01.2006Read More
Winter Park High School
High School Diploma
Read More