Robbie Brown
Murfreesboro,Tn
Summary
15 Years experience as a professional in parts and service management with strong track record of optimizing operations and enhancing customer satisfaction. Proven ability to lead teams, streamline processes, and drive results in dynamic environments. Expertise in inventory control, service coordination, and technical troubleshooting. Known for adaptability, reliability, and collaborative approach that meets evolving business needs.
Overview
15
15
years of professional experience
Work History
Parts & Service Director
Harley Davidson of Columbia
05.2010 - 05.2025
- Collaborated with sales team to drive revenue growth from parts and service operations.
- Enhanced customer loyalty by implementing targeted marketing initiatives for repeat business opportunities.
- Streamlined repair ticket processing—improving turnaround time on completed jobs and enhancing overall customer experience.
- Developed strong relationships with suppliers, resulting in cost savings and faster delivery times.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Boosted department profitability with effective pricing strategies and cost control measures.
Education
High School Diploma -
Smyrna High School
Smyrna, TN05.1987
Skills
- Sales support
- Relationship building
- Training and development
- Operations management
- Employee coaching and mentoring
- Profit and loss management
- Problem-solving aptitude
- Warranty administration
- Positive attitude
- Customer service
- Teamwork and collaboration
- Problem-solving
- Reliability
Timeline
Parts & Service Director
Harley Davidson of Columbia
05.2010 - 05.2025
High School Diploma -
Smyrna High School
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