Johnny Sumerall
Memphis
Summary
Results-driven individual with a 10 year solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
4
4
years of professional experience
Work History
Outbound Operations Manager
FedEx Express
Memphis
10.2024 - Current
- Managed daily outbound logistics for timely package deliveries.
- Analyzed data from outbound operations systems to identify areas of improvement in processes or procedures.
- Collaborated with senior management to develop plans for new initiatives and projects related to outbound operations.
- Created weekly reports detailing outbound operation progress against established goals and objectives.
- Provided training and support for new employees in order to ensure a smooth transition into the role.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Delegated work to staff, setting priorities and goals.
Offload/Onload Operations Manager
FedEx Express
Memphis
08.2022 - 10.2024
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding, training, and disciplinary actions to ensure team readiness.
- Supervised team members to improve workflow efficiency and foster collaboration.
- Assessed employee development needs and provided targeted feedback to support goal achievement.
- Implemented safety protocols and ensured compliance standards.
- Analyzed data from daily reports to identify trends in production performance metrics.
Education
Associate of Science -
Southwest Tennessee Community College
Memphis, TN06-2026
Skills
- Regulatory compliance
- Operational policy
- Cost management
- Process improvement
- Data analysis
- Operational training
- Team leadership
- Task delegation
- Documentation and reporting
- Time management
- Coaching and mentoring
- Networking
- Collaboration
- MS office
- Written communication
Accomplishments
- Employee of the Month April 2026
- Survey Feedback Action 90s club 2024
Timeline
Outbound Operations Manager
FedEx Express
10.2024 - Current
Offload/Onload Operations Manager
FedEx Express
08.2022 - 10.2024
Associate of Science -
Southwest Tennessee Community College