Joshua Cope
Cleveland
Summary
Adaptable and dependable professional with over three years of experience in customer service, demonstrating strong team collaboration skills. Currently pursuing a degree in History and Political Science at Lee University. Proven track record in various roles, showcasing a commitment to excellence and a fast learning ability. Eager to leverage skills and expand knowledge through new opportunities.
Overview
3
3
years of professional experience
Work History
Personal Shopper
Walmart
Cleveland
05.2024 - Current
- Completed pickup and shopping orders for customers within local area.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Greeted customers and answered product or service questions.
Peer Leader
Lee University
Cleveland
08.2025 - 11.2025
- Mentored new students for the fall semester, providing guidance on academic and social integration.
- Conducted presentations on time management and study skills for student success initiatives.
- Assisted teachers with class instruction and activities.
- Met with instructor outside of class to develop class schedules and lesson plans.
- Encouraged student participation and engagement in social and academic campus activities.
Peer Leader
Lee University
Cleveland
06.2025 - 06.2025
- Peer Leader for two weeks for the Lee University Summer Honors Program. In charge of a number of kids, including ensuring they went to classes on time, their safety, and that they were in the right places at the right times, e.g., on the right buses to certain events. Overall, in charge of their well-being.
- Helped set up events when needed, as well as organizing other key aspects of their weekly schedule.
Store Stocker
Supervalu
New Plymouth
11.2023 - 02.2024
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Replenished items to maintain stock availability and ensure customer satisfaction.
- Organized backroom storage areas for efficient product placement.
- Assisted customers in locating desired items throughout store.
- Due to the small nature of the store, I was also responsible for cleaning the store floors, e.g., mopping, getting rid of backroom trash, and using the large automated cleaning machine. I was also responsible for closing and locking up the store.
- Experience as a cashier, sometimes called to the front to help when busy or when we were understaffed.
Front of house
Thai Parklands
New Plymouth
02.2023 - 11.2023
- Answered front-of-house phone to inform customers of wait times, take reservations, and record to-go orders.
- Cleaned Tables and dining areas. Also helped with closing and after-hours cleaning, e.g., vacuuming, sweeping, washing dishes.
- Performed daily opening and closing duties as Front of House Coordinator.
- Ensured that all front-of-house operations ran smoothly and efficiently.
Education
Bachelor of Arts - American History & Political Science
Lee University
Cleveland, Tennessee, TN05-2028
High School Diploma -
New Plymouth Boy's High School
New Plymouth11-2023
Skills
- Written communication
- Customer service
- Team collaboration
- Time management
- Leadership development
- Documentation and reporting
- Strong interpersonal skills
- Decision-making
- Upbeat and outgoing attitude
- Multitasking Abilities
Timeline
Peer Leader
Lee University
08.2025 - 11.2025
Peer Leader
Lee University
06.2025 - 06.2025
Personal Shopper
Walmart
05.2024 - Current
Store Stocker
Supervalu
11.2023 - 02.2024
Front of house
Thai Parklands
02.2023 - 11.2023
Bachelor of Arts - American History & Political Science
Lee University
High School Diploma -
New Plymouth Boy's High School