Justin Puckett
Smyrna
Summary
Results-driven professional with expertise in customer relationship management and technical troubleshooting. Demonstrated ability to resolve customer issues efficiently, enhancing satisfaction and team performance.
Overview
5
5
years of professional experience
Work History
Operations and Sales
American Pest Control
Nashville
10.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
Operations and Sales
Tru Green Lawn Care
Nashville
01.2023 - 10.2023
- Prospected and conducted face-to-face sales calls with business executives and directors throughout the assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Built a strong client rapport to establish a diversified network of connections.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Collaborated with internal teams to fulfill orders and meet customer needs.
- Exceeded monthly sales targets and quotas consistently.
- Contacted new and existing customers to discuss ways to meet their needs through specific products and services.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers, and discussed technical details to overcome objections, and lock in sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
General Painting and Construction
Puckett Painting
Moulton
03.2021 - 12.2022
- Conducted walk-throughs with clients prior to project close, completing punch lists and answering all questions.
- Oversaw the selection, procurement, and allocation of building materials and equipment.
- Prepared detailed project estimates and reports for management review.
- Developed and maintained relationships with contractors, subcontractors, and stakeholders to support successful project completion.
- Participated in project budget and cost control measures, tracking progress, and making necessary financial adjustments to meet company goals.
Main Line Production
General Electric Company
Decatur
02.2021 - 2021
- Packaged and labeled products using automated equipment.
- Collaborated with other production workers to achieve a smooth running of the production line.
- Boxed, labeled, and transported items to support assembly operations.
- Followed instructions to make products in line with customer specifications.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- I communicated with my supervisor regarding production line issues and the needed repairs for a fast resolution.
Education
High School Diploma -
Lawerance County High School
Moulton, AL05-2021
Skills
- Customer relationship management
- Sales negotiations
- Market analysis
- Technical troubleshooting
- Project estimation
- Account management
- Employee training
- Project estimation
Timeline
Operations and Sales
American Pest Control
10.2023 - Current
Operations and Sales
Tru Green Lawn Care
01.2023 - 10.2023
General Painting and Construction
Puckett Painting
03.2021 - 12.2022
Main Line Production
General Electric Company
02.2021 - 2021
High School Diploma -
Lawerance County High School