Karen Reed

Banking fraud expertise including all Regulation E frameworks to include Electronic Fund Transfers, Electronic Debit Cards, gift cards, remittance transfers and investigations associated with unauthorized usage.

Executed approximately 10 merger and acquisition (M&A) deals worth over $250 million, leading to a 30% increase in departmental revenue.

Leveraged financial modeling techniques to deliver robust, reliable valuations for multiple million-dollar corporations.

Proactively managed relationships with 20+ key client accounts, representing over $10 million in assets.

Conducted a comprehensive risk analysis, leading to a decrease in potential loss exposure by 25%.

Enhanced process efficiency by 20% through the implementation of automation tools, standard operating procedures, and consistent fraud guidelines.

Directed, organized, and monitored the implementation of all program enhancements for greater efficiency in the business process.

Ensured quality audits for all business programs/projects as needed.

Worked closely with the President and other senior managers to provide high-quality strategic leadership.

Developed a training program for all operational team members, including process flows and how-tos, to drive improvements in new hire onboarding and consistently enhance the customer experience.

Designed a client satisfaction survey for members, and developed action plans to drive improvements in institutions.

Responsible for all vendor negotiations and vendor relationship management, including service level obligations with major financial services companies that provide technology and services to banks, credit unions, and other financial institutions.

Team Leadership and Coordination: Led cross-functional teams to ensure timely and effective resolution of customer complaints related to operations and risk management. Collaborate with the CEO to implement operational strategies while fostering a culture of continuous improvement and innovation.

Project Management: Led a team of six to implement a new payment processing system, leveraging emerging technologies, resulting in a 25% increase in transaction efficiency and a 20% reduction in processing time.

Treasury and Payment Processing: Manage treasury operations, including Federal Reserve currency orders, Fed adjustments, payment processing, Fed funds reconciliation, and regulatory compliance. Utilizing transaction management software (TMS) to track and execute ACH origination/payments, wire transfers, the Enterprise payment platform (EPP), the Check Free platform, source capture, mobile capture, and vendor management.

Global Treasury Management: Implemented international banking solutions, including global international wire transfers, foreign currency exchange buy/sell, and international credit/debit card processing, to ensure seamless global transactions.