Guitarist
Karthick S
Resource & Experience Manager
Chennai
Summary
Results-driven Resource Manager with 5.5 years of experience in managing Salesforce CRM resources, specializing in workforce planning, demand-supply management, and operational optimization. Well-versed in Power BI dashboards and analytics, utilizing data visualization to drive strategic decision-making and resource efficiency. Proven ability to enhance resource utilization, solve complex challenges, and streamline processes for business growth. Adept at collaborating with stakeholders, decision-makers, and cross-functional teams to align resource strategies with organizational goals. Skilled in workforce analytics, and process automation, ensuring data-driven insights for optimized planning. Passionate about continuous improvement, problem-solving, and driving operational excellence in dynamic environments.environments.
Overview
2026
2026
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Senior Analyst - Hybrid Resource Manager
Deloitte USI
01.2024 - Current
- Demand Sourcing & Validation - Regular visualization on demand report to foresee new demands in order to fulfill bench resources or to initiate external hiring.
- Demand Creations - Regular connects with Business Leads and Project Managers to understand skill gaps and create new demands in the system.
- Power BI Implementation for entire Consulting Portfolio - Creation/Managing complete consulting workforce, which including 40,000 resources. Report is focused on Daily Staffing performance and improvement of demand closure for leadership view.
- Power BI Analytics & deployment - Weekly Analysis on overall availability and demand gaps for leadership discussion and orientation.
- Niche Skill Analysis - Periodic connect with stakeholders to understand new skill requirements for business needs, which enables External Hiring, SC Hiring, and Cross training of resources.
- Supply Management - Managing 1000+ Salesforce practitioners, which includes 5% of onsite resources across India and other locations. Weekly connect with bench resources to fulfill their aspirations by matching them to suitable demand or to upskill them with new certifications.
- Campus Hiring & Deployment - Deploying 80% of campus hires within my portfolio to reduce project budget and to increase overall organization's revenue. Fortnightly, connect with the Talent Acquisition team to plan campus hires for every quarter of a fiscal year.
- Utilization Maintenance - Maintaining 90% utilization by deploying all bench resources on time with matching skill sets and project.
- Cross Skilling - Finding suitable resources on bench to cross skill on Hot Skills and to deploy with projects.
Specialist - Resource & Management Operations
LTIMindtree
1 2023 - 12.2023
- Project Management Operations - Handling staffing & Billing for 40+ Accounts which includes Google, Amazon, MSCI, Heineken & Marriott international.
- Cost Planing & Budget utilization - Foreseeing budget allocations & Resource utilization's for Salesforce practice on day to day basis.
- Team management & Training - Trained & Deployed internal resources on Demand/Supply fulfillment & Handling escalations on L1 basis.
- Data Visualization & Representation - Creating daily utilization views, projections, demand report & supply report for stake holder review.
- Conflict Management - Handling escalations & conflicts on resource deployment & allocations.
Senior Associate - Resource Management
LTIMindtree
04.2020 - 12.2022
- Demand & Supply Management - Periodic connects with delivery stake holders to analyze the Demand & Supply validations.
- Operations Management - Managed staffing & billing activities for Salesforce Practice with an employee base of 1700 on an average Efficiency of 90%.
- Fulfillment Plan - Maintain, monitor, analyze bench on a periodic basis to foresee Demand Fulfillment.
- Training & Development - Constant procurement of suitable people to be Trained & Cross skilled for immediate deployment.
- Improved stake holder satisfaction by quickly and effectively addressing Inquiries and Escalations .
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
Engineer
LTIMindtree
10.2019 - 04.2020
- Automation - Have Worked on Python scripts to automate network switches & routers.
- Packet tracing - Worked on TCP/IP protocol on packet transfer & monitoring.
- OSI Layer - Hands on Experience with L2 & L3 Layers on OSI Layer.
- Backend - Hands on Experience with SQL on Data fetching & Packet storage.
- Analytics & Reporting - Hands on experience with Microstrategy Business Intelligence & Data Visualization Tool.
- Troubleshooting - Solved Real time software & hardware bugs based on criticality & deployed multiple packages successfully.
- Training & Support - Have trained & supported team members on project workflow & process
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Rajalakshmi Engineering College
06.2015 - 2019.03
High School Diploma -
Baktavatsalam Vidyashram - CBSE
01.2014 - 2015.01
Skills
- Power BI Analytics & deployment
- Power BI Implementation on workforce
- Microsoft Excel
- People Management
- Resource & Talent Sourcing
- SQL
Certification
Microsoft SQL server
Interests
Football
Timeline
Senior Analyst - Hybrid Resource Manager
Deloitte USI
01.2024 - Current
Data Warehousing for Business Intelligence
12-2021
Mastering MicroStrategy Business Intelligence
06-2021
Data Analysis using Power BI
06-2021
Microsoft SQL server
01-2021
Senior Associate - Resource Management
LTIMindtree
04.2020 - 12.2022
Engineer
LTIMindtree
10.2019 - 04.2020
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Rajalakshmi Engineering College
06.2015 - 2019.03
High School Diploma -
Baktavatsalam Vidyashram - CBSE
01.2014 - 2015.01
Specialist - Resource & Management Operations
LTIMindtree
1 2023 - 12.2023
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