KARTIK GANESH
Chennai
Summary
Motivated Engineer with a passion for building scalable AI solutions and driving impactful projects. Strong background in system architecture, performance optimization and problem solving. Eager to leverage expertise in ML and continue advancing in the field, contributing to innovative and cutting-edge solutions. Skilled in developing robust, maintainable systems and excited to tackle new challenges in AI and machine learning.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Engineer - Machine Learning
Freshworks
05.2024 - Current
- AI Implementation: Utilized classification (supervised) and clustering (unsupervised) models, engaged in prompt engineering, and worked with large language models to enhance AI capabilities.
- LLD and HLD for ML features: Led the end-end development of ML features within Freddy Co-Pilot using Generative AI Capabilities.
- Standardized Model Deployments: Standardized the deployment of machine learning models using open-source tools, ensuring consistency, scalability, and ease of maintenance across projects.
- Prompt Engineering: Created prompts to enhance AI-driven features in Freddy Co-Pilot, leveraging advanced techniques to maximize the performance of large language models
- Scalability Initiatives: Implemented a queue system using redis to scale our systems to optimize Gen AI Features
Senior Software Engineer - Machine Learning
Freshworks
05.2022 - 04.2024
- System Design: Designed and implemented a scalable and maintainable architecture for Virtual Agent. Successfully migrated data seamlessly without downtime during live traffic
- ML Features Development: Implemented Freddy Co-Pilot features. Collaborated with cross-functional teams, ensuring timely deployment.
- Performance Enhancements: Instrumented HTTP calls for better tracking of external API performance and provide monitoring
- Leadership and Collaboration: Led the development of multiple Gen AI features and collaborated with multiple stakeholders
Software Engineer
Freshworks
10.2020 - 04.2022
- Added Reporting for Freddy Freshservice
- Productionized ML models and built new microservices
- Built a tool to simulate production testing
Software Engineer Intern
Freshworks
01.2020 - 10.2020
- Improve unit test coverage
- Add alerting and monitoring for systems
Education
B.Tech - ECE
Amrita University
Coimbatore, India03.2020
Skills
- Java Spring Boot
- Python
- Kafka
- AWS
- Prompt Engineering
- Machine Learning
- System Design
- Collaboration
- Mentoring and Coaching
Certification
Machine Learning Specialization
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Hobbies
- Gaming
- Cricket
Timeline
Lead Engineer - Machine Learning
Freshworks
05.2024 - Current
Senior Software Engineer - Machine Learning
Freshworks
05.2022 - 04.2024
Software Engineer
Freshworks
10.2020 - 04.2022
Software Engineer Intern
Freshworks
01.2020 - 10.2020
B.Tech - ECE
Amrita University
Machine Learning Specialization
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