Keenon Armstrong
Estill Springs
Summary
Dynamic professional with a proven track record at Verizon, adept in relationship building and troubleshooting. Excelled in enhancing customer satisfaction and sales, leveraging strong communication and problem-solving skills. Achieved significant improvements in productivity and customer service, demonstrating a commitment to excellence and a tenacious approach to challenges.
Overview
2025
2025
years of professional experience
Work History
Retail Sales Associate
Verizon
Customer Care Representative
Verizon
08.2022 - Current
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Sold products to customers during routine service calls using strong cross-selling abilities
- Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans
- Performed small tech support tasks in the retail store.
- Used remote viewing in customer service to perform tech support
Sales Associate
Victra
09.2021 - 08.2022
- Exceed sales objectives with tenacious approach to capturing new leads and customers
- Located items requested by customers
- Compared similar brands and styles to help customers make informed buying decisions
- Went over contractual agreements for new devices and the fees along with them
Bulk Cheese Handler
Great Lakes Cheese
03.2019 - 09.2021
- Prepared and ran cutting and slicing machines for products
- Improved performance and corrected defects with regular replacement of worn and broken components
- Assisted with team production by moving materials between work stations
- Changed large shred heads inside machinery
Production Line Assembler
Nissan
05.2016 - 03.2019
- Promoted safety and productivity by keeping work areas clean and organized
- Achieved production goals, effectively interpreting process documents, diagrams, and written instructions to complete tasks
- Set up and operated production equipment, machines, and tools in alignment with safety protocols
Education
Diploma - undefined
La Vergne High School
La Vergne, TN05.2015
Skills
- Appointment scheduling
- Relationship building
- Positive and professional
- Troubleshooting methods
- Security verification
- Strong communication
- Account servicing
- Multitasking
- Attention to detail
- Problem-solving
- Contract negotiation
Timeline
Customer Care Representative
Verizon
08.2022 - Current
Sales Associate
Victra
09.2021 - 08.2022
Bulk Cheese Handler
Great Lakes Cheese
03.2019 - 09.2021
Production Line Assembler
Nissan
05.2016 - 03.2019
Diploma - undefined
La Vergne High School
Retail Sales Associate
Verizon
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