Kieran Patel
Hendersonville
Summary
Experienced operations and construction leader with over 5 years of success managing residential roofing, projects, along with interior and exterior restorations, scaling branch operations, and leading cross-functional teams. Proven track record in driving revenue growth, improving team performance, and ensuring high-quality construction delivery. Skilled in customer relations, budgeting, compliance, and labor coordination. Combines deep technical roofing knowledge with strong leadership and business development acumen.
Overview
6
6
years of professional experience
Work History
General Manager of Operations
Best Choice Roofing & Home Improvement
06.2023 - 06.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, vendors, and suppliers, securing long-term partnerships and driving revenue growth.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
Project Manager
Best Choice Roofing & Home Improvement
01.2021 - 06.2023
- Led project planning and scheduling for roofing and home improvement initiatives.
- Coordinated with subcontractors and suppliers to ensure material availability.
- Managed client communications to clarify project requirements and updates.
- Oversaw project budgets, ensuring alignment with company financial guidelines.
- Facilitated team meetings to address project progress and resolve issues.
- Implemented safety protocols to maintain compliance on job sites.
- Developed risk management plans to identify potential project challenges.
- Reviewed contracts and agreements for adherence to company standards.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
Field Technician
Best Choice Roofing & Home Improvement
06.2020 - 12.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
General Manager of Operations
Scott Lumley Enterprises
09.2019 - 06.2020
- Developed and implemented effective sales strategies and achieved sales targets.
- Implemented strategic sales techniques to maximize profitability and exceed quarterly sales targets consistently.
- Streamlined the procurement process by establishing strong relationships with key suppliers.
Accounts Manager
A+ Parking
01.2019 - 10.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires.
Education
Business
Volunteer State Community College
Gallatin, TNDiploma -
Aaron Academy
Hendersonville, TNSkills
- Construction Project Management
- Operations Leadership
- Sales Strategy & Execution
- Team Building & Training
- P&L Management
- Administration
- Process Improvement
- Vendor & Subcontractor Coordination
- Problem-solving
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Staff management
- Customer relationship management (CRM)
- KPI tracking
- Branch operations management
- Customer relationships
- Excellent time management skills
- Onboarding and orientation
Timeline
General Manager of Operations
Best Choice Roofing & Home Improvement
06.2023 - 06.2025
Project Manager
Best Choice Roofing & Home Improvement
01.2021 - 06.2023
Field Technician
Best Choice Roofing & Home Improvement
06.2020 - 12.2020
General Manager of Operations
Scott Lumley Enterprises
09.2019 - 06.2020
Accounts Manager
A+ Parking
01.2019 - 10.2019
Business
Volunteer State Community College
Diploma -
Aaron Academy