Kierstan Purciful
Knoxville
Summary
Dynamic professional with a proven track record of optimizing client relations through strategic communication and data analytics. Expertise in developing and implementing engagement and marketing strategies.
Overview
12
12
years of professional experience
Work History
Rehab Liaison
Encompass Health-Patricia Neal Rehabilitation Hospital
05.2023 - Current
- Built relationships within an assigned geographic territory, emphasizing constant communication with physicians, hospital personnel, and community organizations.
- Developed and implemented strategies based on territory market analysis data to identify potential new business opportunities and recognize barriers.
- Provided in-services and professional presentations for referral sources, community groups and others regarding services, programs, and outcomes.
Consumer Engagement Professional
Humana, Inc.
01.2022 - 05.2023
- Cultivated valued relationships across a portfolio of 40 clients through transparent communication, goal setting, and training on employee wellbeing programs.
- Developed customized wellbeing program plans from needs assessment and requirement definition to implementation strategy, increasing client's employee engagement.
- Managed client program implementations, employee education, incentive definition, and ongoing performance analysis, decreasing employee health risk in one year.
Physical Therapist Assistant
Apple Healthcare Group
06.2021 - 01.2022
- Developed strategic treatment plans based on needs assessment and analyzed progress using benchmark standards, targeting 80% improvement at the end of plan of care.
- Managed treatment programs in collaboration with multidisciplinary team members, developing an individualized approach for patients.
- Built strong relationships with patients and physicians to promote health, wellness, and available services.
Physical Therapist Assistant
East TN Spine & Sport
08.2019 - 05.2021
- Drove patient adherence through collaborative goal setting, concise patient education, and transparent communication, resulting in continued patient improvement and satisfaction.
- Maintained concise and detailed documentation in accordance with medical standards and ethical billing guidelines.
Personnel Specialist
US Navy
01.2013 - 01.2017
- Prepared diverse reporting packages through information gathering, needs assessment, and data analysis, advising executives, committees, and boards of directors.
- Fostered data-informed optimizations through analyzing database programs to identify recruitment needs, prepared employment records, conducted performance evaluations, and facilitated employee training.
- Maintained Secret security clearance, resulting in the ability to handle and manage classified and confidential materials.
Education
Associate of Science - Physical Therapist Assistant
Roane State Community College
Harriman, TN08.2019
Associate of Science - General Studies
Vincennes University
San Diego, CA01.2015
Skills
- Strategic Communications
- Project Management
- Employee Experience Optimization
- Client Relationship Management
- Data Analysis
- Communications: Teams, Zoom
- Microsoft: Sway
- Microsoft: Excel
- Microsoft: PowerPoint
- Adobe programs
Timeline
Rehab Liaison
Encompass Health-Patricia Neal Rehabilitation Hospital
05.2023 - Current
Consumer Engagement Professional
Humana, Inc.
01.2022 - 05.2023
Physical Therapist Assistant
Apple Healthcare Group
06.2021 - 01.2022
Physical Therapist Assistant
East TN Spine & Sport
08.2019 - 05.2021
Personnel Specialist
US Navy
01.2013 - 01.2017
Associate of Science - Physical Therapist Assistant
Roane State Community College
Associate of Science - General Studies
Vincennes University
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