Kimberly Crutchfield
Memphis
Summary
Dynamic security professional with proven expertise at Andy Frain Security in incident response and risk assessment. Skilled in access control and effective communication, I enhanced safety protocols and resolved emergencies swiftly, ensuring a secure environment. Recognized for optimizing team performance and maintaining high client satisfaction through strategic supervision and training.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Officer
Andy Frain Security
Memphis
05.2024 - Current
- Coordinated incident response and communicated findings to management for informed decision-making.
- Monitored premises to enforce safety and security protocols effectively.
- Conducted regular patrols to deter suspicious activities and maintain order.
- Responded swiftly to alarms and emergencies, ensuring prompt resolution.
- Managed access control by verifying credentials of individuals entering premises.
- Documented incidents with detailed reports for management review, enhancing accountability.
Supervisor
Case Management Inc
Memphis, Tennessee
10.2008 - Current
- Supervised case management teams to optimize service delivery efficiency.
- Coordinated client assessments, identified needs, and developed tailored care plans.
- Trained staff on compliance policies and best practices to enhance performance.
- Facilitated team meetings to review progress and address challenges effectively.
- Resolved customer complaints promptly while maintaining high satisfaction levels.
- Monitored employee productivity, providing constructive feedback and coaching.
- Maintained accurate records of performance, attendance, and disciplinary actions.
- Managed scheduling for staff to ensure adequate coverage during peak periods.
Education
High School Diploma -
Memphis Adult High
Memphis, TN05-2003
Skills
- Incident response and management
- Access control and safety protocols
- Surveillance and alarm monitoring
- Risk assessment and reporting
- Effective communication and problem solving
- Time management and premises patrol
Certification
- Armed Security Guard Licenses
Timeline
Security Officer
Andy Frain Security
05.2024 - Current
Supervisor
Case Management Inc
10.2008 - Current
High School Diploma -
Memphis Adult High
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