Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kylie Sutherland

Kingsport,

Summary

Responsible Program Manager with extensive non-profit experience, specializing in case management and community outreach. Demonstrated success in leading teams and implementing educational programs that enhance client support services while ensuring compliance. Strong organizational skills drive effective program execution and grant budgeting. Committed to advancing program goals through impactful contributions.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Program Manager

Upper East Tennessee Human Development Agency
Kingsport
09.2023 - Current
  • Recruited, interviewed, and hired employees.
  • Oversaw Families First/TANF Grant and First Steps programming.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations to meet grant standards and non-profit company guidelines.
  • Conducted routine staff meetings.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Prepared and maintained records and reports, such as budgets, personnel records, state grant management, and reporting.
  • Conducted thorough assessments and maintained accurate documentation on all cases, ensuring compliance with regulations, and confidentiality requirements.
  • Assisted clients in setting achievable goals, while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Managed events and workshops for program participants and their families.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients and maintain community partner relationships.

Director of Youth Outreach

Greater Kingsport Family YMCA
Kingsport
06.2021 - 09.2023
  • Recruited, interviewed, and hired staff and volunteers.
  • Researched and analyzed member or community needs to determine program directions and goals.
  • Established and maintained relationships with other community agencies and organizations to meet community needs.
  • Prepared and maintained records and reports, such as budgets, personnel records, state grant management, and reporting.
  • Oversaw Families First/TANF Grant and Y on Wheels programming.
  • Coordinated events and workshops for our program participants, and their families.
  • Participated in many fundraising events, solicited in-kind donations, and raised money for our Annual Giving Campaign.

Community Impact Assistant Grant Coordinator

Greater Kingsport Family YMCA
Kingsport
01.2021 - 06.2021
  • Recruited, interviewed, and hired volunteers and staff.
  • Researched and analyzed member or community needs to determine program directions and goals.
  • Prepared and maintained records and reports, such as budgets, personnel records, state grant management, and reporting.
  • Lesson and activity planning, including Social Emotional Learning.
  • Helped coordinate events and workshops for our program participants, and their families.
  • I participated in many fundraising events, solicited in-kind donations, and raised money for our Annual Giving Campaign.

Childcare Provider

Greater Kingsport Family YMCA
Kingsport
08.2012 - 12.2020
  • Provided a safe, nurturing, and stimulating environment for children of various ages to learn and grow.
  • Ensured regulatory compliance with licensing standards and procedures.
  • Developed and implemented age-appropriate lesson plans for weekly activities.
  • Encouraged positive interactions between children by providing supervision at all times.
  • Worked collaboratively with co-workers to ensure safety of all the children in care.
  • Attended professional development workshops to stay current on best practices in early childhood education.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Implemented discipline strategies when needed while ensuring the safety of all students.
  • Ensured cleanliness of classroom areas including toys, furniture, materials.

Instructional Assistant

Kingsport City Schools
Kingsport
08.2016 - 12.2020
  • Encouraged students to explore learning opportunities, and to persevere with challenging tasks.
  • Discussed assigned duties with classroom teachers to coordinate instructional efforts.
  • Consulted frequently with the teacher regarding the needs, problems, and progress of the students.
  • Demonstrated sensitivity and tact in dealing with students, enhancing learning experiences.
  • Established positive individual relationships with students, helping to build confidence and self-esteem.
  • Worked with students individually and in small groups, reinforcing skills.

Caregiver

The Village at Allandale
Kingsport
05.2015 - 07.2016
  • Maintained clean and well-organized environment for client happiness and safety.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Followed safe lifting and transferring techniques to transport residents.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Built strong and trusting rapport with clients and loved ones.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Worked effectively in team environments to make the workplace more productive.

Education

Bachelor of Science - Human Services

East Tennessee State University
Johnson City, TN
12.2016

Skills

  • Case management and workflow coordination
  • Multitasking and organization
  • Attention to detail
  • Leadership and teamwork
  • Individual and family support
  • Grant and program budgeting
  • Educational program development
  • Community outreach planning

Certification

  • CPR/First Aid Certified
  • Southern University and A&M College Case Management Track 28
  • Trainings include ACEs, Diversity and Inclusion, Trauma-Informed Approach, Racial Equity Institute

Timeline

Program Manager

Upper East Tennessee Human Development Agency
09.2023 - Current

Director of Youth Outreach

Greater Kingsport Family YMCA
06.2021 - 09.2023

Community Impact Assistant Grant Coordinator

Greater Kingsport Family YMCA
01.2021 - 06.2021

Instructional Assistant

Kingsport City Schools
08.2016 - 12.2020

Caregiver

The Village at Allandale
05.2015 - 07.2016

Childcare Provider

Greater Kingsport Family YMCA
08.2012 - 12.2020

Bachelor of Science - Human Services

East Tennessee State University

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Kylie Sutherland