Latoya Freeman
Memphis
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
2
2
years of professional experience
Work History
Server
Mahogany River
Memphis
2024.11 - 2025.05
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided exceptional service by efficiently taking and delivering orders to enhance customer satisfaction.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Accurately recorded orders on cash register and point-of-sale system.
Lead Line Cook
Mugshots Bar & Grill
Collierville
2024.04 - 2025.02
- Developed menus with chefs, taking into account seasonal ingredients and customer preferences.
- Coordinated with wait staff regarding meal delivery schedules.
- Adjusted seasonings to ensure flavors were balanced throughout each dish.
- Assessed employee performance regularly providing feedback when necessary.
- Assisted in developing cost-effective strategies to reduce waste while ensuring quality control.
- Maintained cleanliness in the kitchen area by adhering to health and safety regulations.
- Kept up-to-date records of orders placed, received, stored, used, discarded or returned.
- Managed a team of kitchen staff including assigning tasks and monitoring performance.
- Trained new cooks on recipes, preparation methods, safety procedures and sanitation guidelines.
- Monitored food temperatures throughout the cooking process to ensure safe consumption.
- Prepared garnishes for later use in meal production.
- Improved employee performance by providing constructive suggestions and encouragement.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Prepared sandwiches, specialty items, and custom orders to meet guest requests.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Kept stations stocked and ready for use to maximize productivity.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Adhered to portion controls and presentation specifications.
Server
Alfred’s on Beale
Memphis
2023.09 - 2024.12
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked food before serving it to customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Lead Line Cook
Southern Breakfast
Cordova
2024.02 - 2024.05
- Maintained accurate records of accidents or incidents occurring at the pool.
- Created training materials that included best practices related to aquatic safety guidelines.
- Coordinated activities among multiple departments within the organization to ensure efficient operations.
- Coordinated with wait staff regarding meal delivery schedules.
- Adjusted seasonings to ensure flavors were balanced throughout each dish.
- Monitored cooking temperatures and ensured that dishes were presented properly.
- Provided excellent customer service by promptly addressing guest inquiries or complaints.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Managed a team of kitchen staff including assigning tasks and monitoring performance.
- Performed other related duties as assigned by the Head Chef or Kitchen Manager.
- Maintained cleanliness in the kitchen area by adhering to health and safety regulations.
Education
High School Diploma -
Hilcrest High School
Memphis1999-05
Skills
- Food safety
- Customer service
- Order accuracy
- Menu knowledge
- Point-of-sale operation
- Team collaboration
- Training staff
- Time management
- Conflict resolution
- Attention to detail
- Communication skills
- Sales techniques
- Work under pressure
- Adapt to feedback
- Problem solving
- Take-out service
- Cash handling
- High volume dining
- Point of sale (POS) system operations
- Calm demeanor
- Menu memorization
- Suggestive selling
- Guest engagement
- Food station setup
- Table setting knowledge
- Buffet setup and takedown
- Exceptional customer service
- Service prioritization
- Effective customer upselling
- Beverage preparation
- Positive and professional
References
References available upon request.
Timeline
Server
Mahogany River
2024.11 - 2025.05
Lead Line Cook
Mugshots Bar & Grill
2024.04 - 2025.02
Lead Line Cook
Southern Breakfast
2024.02 - 2024.05
Server
Alfred’s on Beale
2023.09 - 2024.12
High School Diploma -
Hilcrest High School