Leah Evans
Maryville
Summary
Dynamic and results-driven professional with a strong work ethic and excellent communication skills, honed at Coopers Hawk Winery & Restaurant. Proven ability to enhance guest experiences through effective team collaboration and sales techniques, while managing high-pressure situations. Committed to performance improvement and delivering exceptional customer service.
Overview
3
3
years of professional experience
Work History
Server
Kickback Jack's
12.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Head Hostess
Coopers Hawk Winery & Restaurant
12.2022 - 05.2024
- Managed guest flow to optimize seating arrangements and enhance overall dining experience.
- Facilitated communication between kitchen and front-of-house staff to ensure timely service.
- Developed and implemented training materials for new host staff to improve onboarding efficiency.
- Assisted in menu promotion by informing guests of daily specials and wine pairings.
- Supported marketing efforts by distributing promotional materials to guests and encouraging sign-ups.
Education
High School Diploma -
Lincoln Way Central
New Lenox, ILAssociate of Science - Business Administration
Pellissippi State Community College
Knoxville, TN05-2027
Skills
- Sales techniques
- Performance improvement
- Strong work ethic
- Cash handling
- Professional appearance
- Memory retention
- Customer service
- Team collaboration
- Microsoft Word
- Microsoft Excel
- Flexible and adaptable
- Excellent communication
Accomplishments
Trained and onboarded five new employees
Improved customer satisfaction ratings through strong service
Consistently met and exceeded performance goals
Timeline
Server
Kickback Jack's
12.2024 - Current
Head Hostess
Coopers Hawk Winery & Restaurant
12.2022 - 05.2024
High School Diploma -
Lincoln Way Central
Associate of Science - Business Administration
Pellissippi State Community College