Maddy Burris
Cleveland
Summary
Compassionate Youth Development Professional skilled in fostering positive relationships with youth and staff. Manages daily routines to ensure safety and well-being while providing emotional and behavioral support during crises. Collaborates effectively with parents to enhance youth guidance and counseling.
Overview
9
9
years of professional experience
Work History
CPS Case Manager 3
Department of Children's Services
Cleveland
01.2024 - Current
- Assessed abuse or neglect cases, identifying abusers and evaluating risk levels to implement appropriate safety plans.
- Engaged children and families through effective communication, building trustful relationships to support case objectives.
- Provided crisis intervention support during critical situations. De-escalated conflict in high stress environments to maintain safety for all parties involved.
- Collaborated with community partners, schools, and law enforcement to coordinate support services.
- Maintained comprehensive case documentation and prepared for court by participating and testifying effectively.
Relief Parent
Winshape Homes
Cleveland
01.2022 - 01.2025
- Coordinated daily schedules and tasks, including study times, chores, and recreational activities for each child to promote structure and well-being.
- Supported parents and children during crises by implementing de-escalation techniques to ensure safety and emotional stability.
- Delivered emotional support to children during challenging transitions and stressful situations, fostering resilience and coping skills.
- Tutored the children in their school work and classes they fell behind in.
- Participated in regular trainings related to childcare best practices including first aid, CPR certification, and CPI (Crisis Prevention) certification.
Receptionist
Amy Campbell's Law Office
Cleveland
01.2022 - 01.2023
- Greeted visitors warmly and ensured they had a positive experience.
- Maintained proper telephone etiquette by answering calls, addressing inquiries, and efficiently transferring to appropriate extensions.
- Processed cash and credit card payments with attention to detail, ensuring error-free transactions.
- Performed administrative tasks including filing documents, copying materials, and liaising with court clerks to support office operations.
Team Leader
Chick-fil-A
Rochester
01.2018 - 01.2023
- Motivated team to achieve optimal results through effective communication and interpersonal skills.
- Mentored and coached team members, enhancing their skills and contributing to team success.
- Delegated tasks to team members according to project requirements and employee strengths.
- Recommended improvements to operational practices, leading initiatives for continuous improvement.
- Monitored daily cashflow and secured safe, ensuring accurate financial management.
Education
B.S. - Public Administration
Lee University
Cleveland, TN05-2024
GED -
Rochester Century High School
Rochester, MN05-2020
Skills
- Crisis Intervention
- Complex Problem Solving
- Team Management
- Leadership training
- Planning and Time Management
- Business administration
- Verbal and Written Communication
- Public Speaking and Presenting
Awards and Honors
- Summa Cum Laude - Lee University
- President's List - Lee University
- CRC Research Scholarship
Timeline
CPS Case Manager 3
Department of Children's Services
01.2024 - Current
Relief Parent
Winshape Homes
01.2022 - 01.2025
Receptionist
Amy Campbell's Law Office
01.2022 - 01.2023
Team Leader
Chick-fil-A
01.2018 - 01.2023
B.S. - Public Administration
Lee University
GED -
Rochester Century High School