Madilynn Olenick

● Managed a high-volume pipeline of prospective patients, guiding them from initial consultation through treatment acceptance and scheduling.

● Built strong relationships with patients through consultative conversations, identifying needs, addressing concerns, and driving treatment commitment.

● Presented treatment plans, financing options, and payment solutions, contributing to case acceptance and clinic revenue growth hitting revenue goals of upwards of 1 million dollars per month.

● Utilized AI treatment-planning software and CRM-style tracking systems to monitor patient progress and optimize conversion opportunities from prospective candidates to full service treatment payment.

● Coordinated medical clearances, documentation, and follow-up activities to maintain momentum throughout the patient decision-making process.

● Tracked patient activity, financial data, and key performance metrics using Excel-based reporting tools.

● Collaborated with providers, surgical teams, and administrative leadership to ensure a seamless customer experience and successful treatment outcomes.

● Educated patients on treatment benefits, expectations, and long-term outcomes, helping increase treatment acceptance and overall patient satisfaction through the sales process.

• Coordinated purchase order processes between Hanger Clinic, healthcare providers, and hospital partners across Middle, East, and West Tennessee, strengthening client relationships and supporting revenue-generating operations.
• Streamlined operational workflows to improve hospital partnerships, payer coordination, and overall customer experience.
• Maintained accurate records of hospital deliveries, financial transactions, and account activity to support reporting and business performance goals.
• Verified insurance eligibility, benefits, and authorizations with a high degree of accuracy to ensure timely service delivery and maximize reimbursement opportunities.
• Managed HIPAA-compliant patient records while maintaining strict adherence to organizational compliance standards.
• Handled high-volume inbound and outbound communications, building relationships with patients, providers, and hospital stakeholders while resolving issues efficiently.
• Coordinated scheduling and practitioner coverage to optimize service capacity, patient access, and operational productivity.
• Conducted patient follow-ups and supported quality assurance initiatives to enhance satisfaction, retention, and referral growth.
• Processed and tracked referrals, authorizations, and prescriptions, managing a high-volume pipeline to ensure timely progression through the care process.
• Managed data entry, payment deposits, and account documentation in accordance with financial controls and reporting requirements.
• Assisted in standardizing the hospital purchase order process by leading large-scale accounts receivable recovery efforts across multiple hospital systems, contributing to revenue collection and operational efficiency.
• Collaborated with internal teams and external partners to identify process improvements, strengthen stakeholder relationships, and support organizational growth objectives.

• Completed a UK Health Sciences-sponsored Wayfinding Apprenticeship, supporting patient experience initiatives across healthcare facilities.
• Assisted front desk and transportation teams within cancer centers and hospital settings to ensure efficient patient flow and service delivery.
• Provided patient navigation and problem-resolution support, helping individuals access services and navigate complex healthcare environments.
• Served as a primary point of contact for patient inquiries, delivering exceptional customer service and directing individuals to appropriate resources.
• Collaborated with multidisciplinary teams to enhance patient satisfaction, streamline communication, and improve the overall service experience.

• Partnered with office leadership to support daily operations, improve workflow efficiency, and enhance the patient experience.
• Coordinated scheduling, patient preparation, and office flow to ensure seamless service delivery in a fast-paced environment.
• Conducted quality assurance checks to maintain compliance standards and operational readiness.
• Managed electronic health records, scheduling systems, and patient communications to ensure accurate documentation and timely follow-up.
• Utilized the Cloud9 Electronic Health Record System to support scheduling, reporting, and workflow management.
• Built strong patient relationships through proactive communication, problem resolution, and customer-focused service.
• Collaborated with clinical and administrative teams to streamline processes and support organizational goals.