MICHAEL GEORGE
Strategic HRBP, Talent Management Leader, D&I Advocate | Pronoun - He/Him
Chennai
Summary
Strategic HR Business Partner with 17 years of experience in healthcare management, specializing in talent management, employee engagement, and retention strategy. Proven track record of leveraging data-driven insights and AI solutions to drive process improvement, reduce attrition, and enhance organizational performance. Skilled in project management, fostering a culture of growth and inclusivity, and aligning HR strategies with corporate objectives.
Overview
1823
1823
years of professional experience
Work History
Senior Manager - Strategic HRBP, Talent Manager
Omega Health Care Management Services
Chennai
10.202 - Current
- Strategic HR Partnership -
- Managed Business HC of 3800 Head Count with 7 regional HRBP team offering advisory support to Business Units in driving HR Agenda, Programs, Initiatives & Employee life cycle management for better employee experience and productivity that has increased ESAT Score up by 3% in 2024. (89/100 in 2023 to 92/100 in 2024).
- Employee Experience -
- 1) Initiated and successfully implemented Associate Relations Team (ART) for effective employee relations related to complex work place issues.
- 2) Active Member of POSH & Grievance committee. Resolved employee relations issues reducing the risk of legal proceedings liaising with the Legal counsel & External agencies.
- AI Tools for Engagement & Retention:
- 1) Spearheaded the use of AI tools to analyze employee sentiment, predict attrition risk, and enable targeted interventions, helping maintain critical staff and enhance engagement metrics.
- Talent Planning-
- Managed People capability Development Programs as key levers for Talent Development using Career Development Programs, IDP and MDP.
- 1) 100% completion of MDP for Senior Manager & Director enabling them for succession into future role.
- 2) 68% of the internal Job Postings closed with IDP employees.
- OD & Talent transformation -
- 1) Executed seamless implementation of Automated employee grievance using Query management system, Onboarding & Off-boarding process automation yielding us reduction in TAT to resolve query by 72 hrs in span of 3 months.
- 2) Initiated 'ACT AS HR' program for Line Manager that has reduced dependency on HR for transactions down by 60%. Initiated Culture Competencies using the ABR & TPWY model (Coaching Techniques for People Managers). Initiated 360 degree performance feedback for client facing TL and Service Delivery Manager.
- Program Management-
- 1) Thematic analysis of detractors from ESAT survey feedback & devised corrective actions under START, STOP, CONTINUE framework. Improvised on best practices that increased participation in ESAT in 2024 by 3%. (Increase from 89% to 92%).
- 2) Handled Resource Management process governance with focus on allocation of quality on time deployment of FTE resources and timely redeployment of bench resources to leverage FTE billable cost and reduced ageing in bench by 40%.
- Managed Talent Data-
- 1) Process governance on Succession Planning, Talent Mobility, Diversity Ratio.
- 2) Work in progress to increase First Time Women Leader up by 38% Vs 23% in 2023.
- DEI & Wellness Advocate-
- 1) Partnered and executed Org. wide D&I initiatives, cultural sensitization and advocacy to create safe working space for diverse workforce. (Women in Leadership, PwD, LGBTQ) - Created ESG for LGBTQ in partnership with Pride organizations. Introduced Employee wellness programs in association with external agencies. Increased utilization of EAP programs up by 15% in 2024
Associate Manager - HR BP & Talent Management
Legato Health Technologies (Now Known as Carelon G
Bengaluru
04.2019 - 09.2021
- Strategic & Tactical Partnership-
- 1) Advisory support to BU Leaders to retain, coach, and motivate people by consistently advocating employee-manager connect programs, 1 on 1 with employees, skip level discussions.
- 2) Effectively managed & executed ESAT programs that increased score by 12% .(90/100 in 2020 compared to 78/100 in 2019). Devised Action plan on key detractors from ESAT
- 4) Managed Talent Programs for High potential employees (IJP, IDP) – Created strategic plans to retain Critical resources. Implemented Career Develop Framework in collaboration with US Partners for India BU. 68% of internal positions closed with IDP employees in 2020. Internal growth score increased by 21% in 2020.
- 5) Consistently Executed R&R Programs as per budgeted plan; Implemented Total Rewards initiatives – IMPACT & Buddy rewards. Increased budgeted usage amount from 78% to 95%.
- Program Management-
- 1) Review Policy & Process effectiveness for action plan across Org Level & Tower level – Coach HRBP on action planning and measure what success looks like for each Tower.
- 2) Managed Org wide D&I initiative - WIL (Women in Leadership) Program. Reviewed metrics on Diversity ratio for driving equity.
- 3) Worked on automating exit management and query management in ServiceNow platform as part of Digital Transformation Project. TAT on exit related queries reduced by 45% in 2 months.
- Talent Data Management-
- Managed Data - HC reports and dashboards for review and informed decision making for Senior Leadership and provided accurate insights on Turnover, Retention, Diversity Ratio.
- Compliance - Managed Compliance issues along with US Partner for suitable closure of issues on time with 100% documentation sent across compliance, legal counsel.
Deputy HR Manager (State HR - Shared Services)
Bajaj Allianz Life Insurance
Chennai
04.2018 - 03.2019
- Handled entire HR portfolio for Life Insurance business spanning Talent acquisition, Onboarding, Employee life cycle management in HR SS Set up, Administered HR Operations, Talent management programs, RnR programs and saw increased ESAT score up by 7%.
- Implemented HR automation initiatives namely (Reward portal, Chat bot, Success Factors) and established better employee experience.
- As key leader in regional Business Counsel was instrumental in bridging business with cross functional stake holders for effective collaboration through monthly Business Counsel meets and initiate action plan on key actionable priorities.
Diversity Hiring Consultant
Independent Consultant
Bengaluru
02.2017 - 03.2018
- Lead Diversity hiring agenda for Bangalore Market as ongoing initiative for KFC to achieve success in its Diversity Goals. 85% of leadership position closed in span of 3 months.
- Ongoing vendor and NGO identification for PwD hiring (Speech and Hearing Disabled Candidates for its Silent Restaurant). 4 NGO identified and MoU signed.
Manager HR - Resource Management & Talent Mobility
HCL Talent Care / HCL Tech Initiative
Chennai
05.2015 - 01.2017
- Managed Work Force of 1200 head count in partnership with HCL Tech Delivery Team & HCL TC Client Partner Team. Executed seamless process in Resource allocation, deployment, PMS, and talent absorption within HCL Technologies under Talent on Demand business model that increased employee experience by 15%.
- Manage Staff Life Cycle & Engagement along with 3 location HRBP's - Efficiently managed & engaged with deployed staffs across HCL Tech that has reduced escalation by 80%.
- Strategic repurposing of resources in partner with Client engagement partners had reduced ageing Bench resources by 50%. Engaged bench resources with retraining and Re-skilling along with Academic wing of HCL Talent Care resulting in increased deployment rate up by 10%
- Executed consistent Employee mobility practices based on BU requirement and personal requests which increased retention by 65%.
Manager – HR BP & Capability Development
YUM! Restaurants India, KFC Brand
Chennai
07.2011 - 05.2015
- Supported restaurants with timely trained work force that increased transaction per labour hours up by 12%. Monitored cost of labour, by tracking on Full team ratio (>80%), Transactions per labour hours, Full time & part time ratio (70:30) that leveraged labour cost within planned budget.
- Program Managed 'Shakti' - Gender Diversity Initiative that increased Women Managers from 18% to 32%
- Program Managed Talent Development for Silent Stores - Career Development, Infra Audit, Policy Governance and Family Reach out programs.
Assistant Manager - HR
Coffee Day Retail Limited
Chennai
06.2008 - 06.2011
- Effectively managed business continuity and productivity with timely hiring and training of cafe resources. Worked towards effective mix of Full time and Part time resources to leverage cost of labour and boost profits.
- Managed people capability by consistently establishing talent development practices to ensure 70% internal growth for increased productivity and employee satisfaction.
- Managed compliance and ensured business is risk free and 100% of times ensured with no penalty or labor cases.
- Managed Silent work force (Pwd) - Sensitisation, Awareness, Capability development.
HR Executive
Fullerton India Retail Finance
Chennai
02.2007 - 06.2008
- Managed talent acquisition, training & HR Operations single handedly achieving Best Recruiter Award for consistent hiring of mass numbers in 4th Quarter of 2007.
Education
Certification - Suicide Prevention
QPR Institute
USA 12.2022 - 01.2023
MBA - HR
Bharathiyar University
Coimbatore, Tamil Nadu 06.2007 - 2009.04
Certificate - Industrial Relations
Madras School of Social Work
Chennai 06.2005 - 2007.04
B.Sc. - Plant Biology & Biotechnology
Loyola College, Madras University
Chennai, India 06.2000 - 2004.04
HSC & SSLC -
Don Bosco Higher Secondary
Chennai 06.1998 - 1999.04
Skills
- Strategic HR Planning: Designed and implemented initiatives to align HR practices with long-term organizational goals
- Employee Engagement & Retention: Expert in creating high-impact employee engagement strategies, maintaining a consistent 88% engagement score
- AI-Driven HR Solutions: Integrated AI-based tools for attrition prediction, engagement insights, and workflow automation, optimizing processes and decision-making
- Project Management: Completed CAMP preparation and adept at managing HR projects end-to-end, ensuring timely and cost-effective delivery
- Leadership Development: Led retention squads and trained managers on providing constructive feedback, enhancing team morale and performance
- Crisis Management & Resilience: Successfully navigated organizational and personal challenges, contributing to a resilient and adaptive work
Timeline
Certification - Suicide Prevention
QPR Institute
12.2022 - 01.2023
Associate Manager - HR BP & Talent Management
Legato Health Technologies (Now Known as Carelon G
04.2019 - 09.2021
Deputy HR Manager (State HR - Shared Services)
Bajaj Allianz Life Insurance
04.2018 - 03.2019
Diversity Hiring Consultant
Independent Consultant
02.2017 - 03.2018
Manager HR - Resource Management & Talent Mobility
HCL Talent Care / HCL Tech Initiative
05.2015 - 01.2017
Manager – HR BP & Capability Development
YUM! Restaurants India, KFC Brand
07.2011 - 05.2015
Assistant Manager - HR
Coffee Day Retail Limited
06.2008 - 06.2011
MBA - HR
Bharathiyar University
06.2007 - 2009.04
HR Executive
Fullerton India Retail Finance
02.2007 - 06.2008
Certificate - Industrial Relations
Madras School of Social Work
06.2005 - 2007.04
B.Sc. - Plant Biology & Biotechnology
Loyola College, Madras University
06.2000 - 2004.04
HSC & SSLC -
Don Bosco Higher Secondary
06.1998 - 1999.04
Senior Manager - Strategic HRBP, Talent Manager
Omega Health Care Management Services
10.202 - Current
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