Naveen Kumar S
Chennai
Summary
Successful at keeping customers happy and working with cross-functional teams to manage the entire sales process which includes the Pre-sale, sale and post sale process. Collaborative and hardworking with a flexible approach and strategic mindset. Also a Goal-oriented Individual with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
4
4
years of professional experience
Work History
Customer Engagement Manager
Matkatus Lifestyle Private Limited
2023.04 - Current
- Conducted regular staff training sessions on best practices in customer engagement, improving overall team performance and communication skills.
- Streamlined internal workflows by introducing automation tools for better tracking of customer interactions, reducing manual tasks for the team.
- Enhanced customer satisfaction by implementing effective engagement strategies and personalized interactions.
- Implemented targeted outreach campaigns, leading to increased customer acquisition and long-term relationships.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Travel Consultant
Pickyourtrail
2022.06 - 2023.02
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individuals and Family
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Generated an individual revenue of 35 Lakhs in my second month with only Maldives as the destination. Continued to achieve my targets month on month and ensured we achieved the goal as a team.
- Have achieved an Individual Revenue of INR 75 Lakhs in the month of January, by ensuring that I used my Europe expertise to the maximum extent.
- Followed up with customers to increase customer service with travel plans.
Base and Event Data Administrator
Stats Perform
2020.10 - 2022.05
- Streamlined data management tasks through the development of efficient data entry procedures and automated workflows.
- Enhanced data accuracy by implementing strict validation processes and routine quality checks.
- Collaborated with stakeholders across various departments to gather requirements and develop tailored database solutions that met specific business needs.
- Worked with teams and correspondents ( Freelancers) across the world to get quality data in place and within agreed timelines.
- Trained new correspondents on the guidelines of the jobs and assigning on-the-job trainings.
- Single handedly trained almost 55 correspondents in 2021.
- Auditing and analyzing correspondent performances and suggesting better structures for enhancing the performance on the whole.
- Ensuring deadlines are met and the quality of the data being provided is On/above par with the expectations of the company
Education
Bachelor of Technology - Mechanical Engineer
SRM IST
Chennai, India08.2020
XII - Pure Sciene - Bio,Math
SKNS PMC Vivekananda Vidyalaya
Chennai, India05.2016
X - X Standard
SKNS PMC Vivekananda Vidyalaya
Chennai, India04.2014
Skills
- Creative Mindset
- Customer Segmentation
- Technical aptitude
- CRM software proficiency
- Strategic Thinking
- Data Interpretation
- Stakeholder Relations
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Decision-Making
- Goal Setting and Achievement
- Team building
- Rapport and relationship building
- Operations Management
Cricket + Badminton and Volleyball
Always been a sports person and have always hailed these three types of games as my favourites and something that I would always love to spend some time for on a regular basis
Languages
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Customer Engagement Manager
Matkatus Lifestyle Private Limited
2023.04 - Current
Travel Consultant
Pickyourtrail
2022.06 - 2023.02
Base and Event Data Administrator
Stats Perform
2020.10 - 2022.05
Bachelor of Technology - Mechanical Engineer
SRM IST
XII - Pure Sciene - Bio,Math
SKNS PMC Vivekananda Vidyalaya
X - X Standard
SKNS PMC Vivekananda Vidyalaya
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