OCEAN STARNES
Nashville,TN
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caregiver
Home Matters Caregiving
10.2025 - Current
- Provided compassionate care to clients, ensuring safety and comfort in daily activities.
- Assisted clients with personal hygiene, meal preparation, and medication management.
- Developed tailored care plans based on individual client needs and preferences.
- Coordinated with healthcare professionals to monitor client health and progress.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Medical D Senior Resolution Specialist
CVS Caremark
10.2022 - 12.2025
- Effectively handle specific call procedures for customer care representatives
- Actively resolve escalated customer care calls
- Instruct and educate team of customer care representatives
- Officiate in the role of customer care specialist for Medicare/Silver patient benefits programs
- Resolve members prescription discrepancies to positive outcomes
Customer Service Advocate
CGS Administrators
10.2021 - 06.2022
- Obtained and documented medical data in the role of customer service advocate
- Delivered and supplied Dental Medical Equipment (DME)
Premier Support Solutions Representative
Asurion
07.2020 - 10.2020
- Successfully offered trouble shooting solutions related to device hardware, operating systems (OS)
- Acted in a virtual support role for multiple technical devices across Windows software platforms
- Marketed equipment/device home warranty services to customers
Phlebotomist
LabCorp
06.2019 - 07.2020
- Accurately identified patient for procedures utilizing proper medical facility protocols
- Adept at de-escalation behavioral techniques, reacted calmly and effectively in emergency situations
- Proper collection labeling and storing and transport of specimens
- Strict adherence to HIPAA health regulations when interacting with patients and fellow-staff personnel
Phlebotomist
Saint Thomas West Hospital
10.2017 - 05.2019
- Accepted urine specimens and other samples delivered by medical transport personnel and patients
- Maintained patient medical records and interpreted physicians orders and completed venipuncture procedures
- Ability to complete difficult sticks and obtain ordered specimens
- Proper collection labeling storing and transport of specimens observing OSHA standards
Phlebotomist (Clinical Training)
Metropolitan Nashville General Hospital
07.2017 - 08.2017
- Accurately identified patient for procedures utilizing proper medical facility protocols
- Adept at de-escalation behavioral techniques, reacted calmly and effectively in emergency situations
- Proper collection labeling and storing and transport of specimens
- Strict adherence to HIPAA health regulations when interacting with patients and fellow-staff person
Environmental Hospital Worker
St. Thomas West Hospital
09.2016 - 04.2017
- Professionally cleaned and sanitized patient rooms adhering to high strict sanitary standards
- Safe handling of hazardous cleaning chemicals and materials ensuring sanitary environment for next occupant patient
Education
Certified Clinical Medical Assistant -
Stepful
Nashville, TN12.2025
Certified Phlebotomist -
Tennessee College of Applied Technology
Nashville, TN08.2017
High School Diploma -
Cane Ridge HS
Antioch, TN05.2013
Skills
- Hematology/Phlebotomy
- Medical Insurance Verification
- Medical Records Management
- Patient Support Services
- Reimbursement Procedures
- Pharmacy/Lab Technician
- Medical Hx Documentation
- Team Consensus Lead
- CPR Certified
- Medical Office Administration
- Obtaining Patent Vital Signs
- Financial Services/Education
- HIPAA & JCAHO Knowledge
- Medical Terminology
- Elderly care
- Problem-solving
- Medical record-keeping
- Medical office administration
- EMR / EHR
- Patient scheduling
- Specimens collection and processing
Certification
- CCMA - Certified Clinical Medical Assistant -National Healthcareer Association
Timeline
Caregiver
Home Matters Caregiving
10.2025 - Current
Medical D Senior Resolution Specialist
CVS Caremark
10.2022 - 12.2025
Customer Service Advocate
CGS Administrators
10.2021 - 06.2022
Premier Support Solutions Representative
Asurion
07.2020 - 10.2020
Phlebotomist
LabCorp
06.2019 - 07.2020
Phlebotomist
Saint Thomas West Hospital
10.2017 - 05.2019
Phlebotomist (Clinical Training)
Metropolitan Nashville General Hospital
07.2017 - 08.2017
Environmental Hospital Worker
St. Thomas West Hospital
09.2016 - 04.2017
Certified Clinical Medical Assistant -
Stepful
Certified Phlebotomist -
Tennessee College of Applied Technology
High School Diploma -
Cane Ridge HS