Dedicated Customer Support Specialist with strong problem-solving and communication skills. Proven ability to implement feedback mechanisms and resolve inquiries effectively, enhancing customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Tennessee Family Solutions
Smyrna
04.2021 - Current
Delivered exceptional support to clients via phone and email, enhancing customer satisfaction.
Established feedback mechanisms to collect insights for continuous service improvement.
Documented customer interactions accurately in the CRM system for future reference.
Resolved customer inquiries using company knowledge base and resources, ensuring timely solutions.
Customer Service Representative
Penuel logistics LLC
Madison
02.2016 - 04.2021
Resolved customer complaints promptly, ensuring a positive experience and retention.
Answered customer inquiries, delivering accurate information on products and services to enhance customer satisfaction.
Assisted customers with inquiries, offering detailed product information to support informed purchasing decisions.
Processed orders efficiently using company software and systems.
Collaborated with team members to improve customer service processes.