Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oluyomi Ajao

La Vergne

Summary

Dedicated Customer Support Specialist with strong problem-solving and communication skills. Proven ability to implement feedback mechanisms and resolve inquiries effectively, enhancing customer satisfaction.

Overview

10
10
years of professional experience

Work History

Customer Support Specialist

Tennessee Family Solutions
Smyrna
04.2021 - Current
  • Delivered exceptional support to clients via phone and email, enhancing customer satisfaction.
  • Established feedback mechanisms to collect insights for continuous service improvement.
  • Documented customer interactions accurately in the CRM system for future reference.
  • Resolved customer inquiries using company knowledge base and resources, ensuring timely solutions.

Customer Service Representative

Penuel logistics LLC
Madison
02.2016 - 04.2021
  • Resolved customer complaints promptly, ensuring a positive experience and retention.
  • Answered customer inquiries, delivering accurate information on products and services to enhance customer satisfaction.
  • Assisted customers with inquiries, offering detailed product information to support informed purchasing decisions.
  • Processed orders efficiently using company software and systems.
  • Collaborated with team members to improve customer service processes.

Education

Bachelor of Arts -

Indiana University, Kokomo
Kokomo, IN
08-2018

Skills

  • Customer relationship management
  • CRM software expertise
  • Inquiry resolution
  • Customer engagement strategies
  • Service improvement
  • Data documentation

Timeline

Customer Support Specialist

Tennessee Family Solutions
04.2021 - Current

Customer Service Representative

Penuel logistics LLC
02.2016 - 04.2021

Bachelor of Arts -

Indiana University, Kokomo
Oluyomi Ajao