Padmaja K
Chennai
Summary
Proven leader in operations and customer service, adept at enhancing team performance and customer satisfaction at Interglobe Technologies Pvt Ltd. Skilled in operations management and active listening, I significantly improved response times and service quality, achieving notable customer satisfaction ratings. Expert in staff management and problem resolution, consistently maintaining professionalism under pressure.
Overview
12
12
years of professional experience
Work History
Senior Executive - Airport Operations and Customer
Interglobe Aviation Limited. ( Indigo Airlines)
03.2017 - 12.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined customer service protocols, significantly improving response times and customer satisfaction ratings.
Team Leader
Interglobe Technologies Pvt Ltd
06.2013 - 09.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
Bachelor in Computer Application - Computer Programming
Indira College of Commerce Arts And Science
Pune, India05-2012
Skills
- Operations management
- Staff management
- Report preparation
- Mail handling
- Administrative support
- Computer skills
- Documentation and reporting
- Customer service
- Active listening
Timeline
Senior Executive - Airport Operations and Customer
Interglobe Aviation Limited. ( Indigo Airlines)
03.2017 - 12.2024
Team Leader
Interglobe Technologies Pvt Ltd
06.2013 - 09.2016
Bachelor in Computer Application - Computer Programming
Indira College of Commerce Arts And Science
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