PONNU KM

• Fixing Registration, preparing documents & coordinating with advocate till the registration process complete
• Payment receipt generation through the ERP software & send to particular customer through email
• Coordinating with site & customers regarding the progress of the project
• Loan coordination with bank personnel to renew existing loans of customers
• Follow up with refunds pf the customers & try to retain them
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning
• Collaborated with upper management to implement continuous improvements and exceed team goals
• Played a key role in enhancing brand reputation by addressing escalated customer issues promptly via the appropriate communication channels provided by our CRM system

Roles & Responsibilities:

• Coordinating end to end customer visit and taking feedback
• Attending meetings and Business Conferences and Updating the Industry information
• Maintaining the Quality of services for company's Good will and getting more bookings for achieving the targets effectively
• Market Research, Actively encourage the team to achieve their individual target
• Provide training to all the team members on regular basis on sales strategies
• Active Participation in Product Launching and Expansion of Business
• Maintaining lead conversion and quality of Site Visit appointment ratio and Sales Booking
• Providing Selling Experience of luxury Residential Projects at the Prime location of City
• Creating weekly reports on status of work pertaining to sales and site visits
• Monitoring day-to-day functions, Sales and as certain after-sale satisfaction,Controlling Attrition, Motivating the team Members
• Audit client calls and provide feedback to team members on improving their performance

• Handled 200+ outbound calls daily Scheduling and managing and following up leads
• Explaining the customer about the property details, and offering them options on recently launched, ongoing and nearing completion projects
• Responding to customer queries and concerns
• Sharing knowledge about the company, projects and services
• Managing query and pricing escalations properly
• Understanding customer needs, gathering information about their location preference and budget and suggesting them best options
• Convincing and Fixing customer appointment and visits

• Handle 100+ calls daily (inbound and outbound ) Respond to queries and concerns about courses, collage and services also managing escalation calls appropriately
• Consultation with students and parents to evaluate their needs, based on the evaluation and qualification determining and suggesting best options
• (o Having clear knowledge about Upgraded services and offers additional course packages or options
• Consistently improve parents and students satisfaction through expert resolution of conflicts, issues, concerns and process