Ragu Jothi Mahalingam

Detail-oriented and safety-focused aviation operations professional with proven expertise in Centralized Load Control (CLC) and Load Instruction Report (LIR) processes. Skilled in ensuring optimal aircraft weight and balance, precise load distribution, and strict compliance with airline safety regulations and IATA standards. Adept at coordinating with flight dispatch, ramp teams, and ground handling staff to deliver accurate, timely, and operationally efficient load plans.

• Supervised and coordinated ramp, cargo, and ground-handling activities.
• Coordinated with cargo, load control, dispatch, customer service, and other operational teams.
• Managed documentation including manifests, cargo records, and operational updates.
• Supported manpower planning and allocation to maintain operational efficiency.
• Monitored daily activities and provided timely updates to supervisors and management.
• Handled customer-related issues and coordinated with relevant departments for resolution.
• Maintained accurate records and ensured documentation was completed correctly.
• Assisted in cargo segregation, handling, screening, and movement according to SOPs.
• Managed time-sensitive operational requirements while maintaining safety and service standards.
• Prepared and communicated operational information to concerned teams.

• Coordinate daily operational activities and provide administrative support to the team.
• Maintain operational records, documents, reports, and required updates.
• Coordinate with internal departments to ensure smooth and timely operations.
• Handle customer queries professionally and provide appropriate assistance.
• Communicate operational information through email, phone, and internal communication channels.
• Support manpower allocation and coordinate staff according to operational requirements.
• Maintain accurate records and ensure timely submission of required documents.
• Assist with preparing reports and maintaining operational data.
• Follow company procedures, safety standards, and established SOPs.
• Handle multiple tasks efficiently in a time-sensitive airport environment.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.