Ramraj Bhadouriya
Nashville
Summary
Experienced operations manager skilled in optimizing hotel and food service operations to drive revenue growth. Proven success in training staff to elevate customer service standards and streamline processes for improved efficiency. Strong relationships with vendors enhance inventory management and cost control.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Operations Manager
Waffle House
Old hickory
04.2025 - Current
- Trained staff on customer service standards and operational procedures.
- Coordinated staff schedules to optimize workforce coverage during peak hours.
- Implemented health and safety protocols to ensure compliance with regulations.
- Streamlined processes to improve workflow and reduce operational delays.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Built strong operational teams to meet process and production demands.
- Analyzed data from daily reports to identify trends in production performance metrics.
General Manager
Starbucks
Nashville
06.2023 - 03.2025
- Led team training sessions to enhance product knowledge and customer service skills.
- Managed financial performance by reviewing budgets and controlling expenses.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed service and sales strategies to improve retention and revenue.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Business Development Executive
HMS Host
Nashville
07.2022 - 07.2023
- Coordinated communication between departments to enhance project collaboration.
- Collaborated with sales teams to identify potential business opportunities.
- Organized training sessions to improve team knowledge on new products.
- Identified additional business opportunities and communicated to team.
- Updated proposal schedule to keep team members on track with deadlines.
- Maintained a positive relationship with existing clients by responding promptly to their inquiries or complaints.
- Supported the team in closing deals with prospective customers by providing assistance throughout the negotiation process.
- Monitored and reported on the effectiveness of business development strategies and tactics, suggesting adjustments as needed.
Hotel Operation Manager
Courtyard By Marriott
Nashville
02.2020 - 07.2022
- Oversaw daily hotel operations and ensured compliance with brand standards.
- Collaborated with sales team to align operational strategies with revenue goals.
- Ensured compliance with all safety regulations and procedures.
- Reviewed contracts with vendors to ensure best pricing for products or services.
- Responded to and resolved guest issues or complaints.
- Coordinated reservations, check-ins, and check-outs for guests.
- Managed the day-to-day operations of a 126-room hotel with a team of 34 employees.
Hotel Operations Supervisor
Courtyard By Marriott
Nashville
06.2019 - 02.2020
- Assessed guest feedback to pinpoint areas of improvement, implementing changes as necessary to enhance the guest experience.
- Led regular team meetings to discuss goals, address concerns, and celebrate achievements, boosting morale among staff members.
- Increased team productivity by creating schedules, delegating tasks, and monitoring performance closely.
- Streamlined communication protocols between departments to facilitate smoother daily operations.
52 Weeks of Cultural Exchange Program
Omni Hotels & Resorts
Nashville
03.2018 - 03.2019
- Provided courteous and friendly service while multitasking in a fast-paced environment.
- Greeted guests warmly to cultivate a welcoming atmosphere.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked in on guests throughout their meals to attend to their needs and provide great service.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
Managment Traniee
Mandrian Oriental
Singapore
01.2017 - 01.2018
- Assisted in daily operations within luxury hospitality environment.
- Coordinated communication between departments to enhance service delivery.
- Collaborated with team members to create a welcoming atmosphere.
- Resolved customer complaints with professionalism and empathy.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Audited company's legal documents to verify compliant policies and procedures.
Front Desk Agent
Taj Hotels, Resorts and Palaces
Chennai
06.2015 - 10.2016
- Managed reservations and room assignments using hotel management software.
- Verified customer credit to establish payment method for accommodations.
- Resolved customer complaints promptly and courteously.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Collaborated with housekeeping to maintain high cleanliness standards in rooms.
Education
Bachelor of Science - Hotel Management
Lovely Professional University
Punjab, India04-2015
Skills
- Strategic planning
- Process Improvement
- Revenue growth
- Market analysis
- Contract negotiation
- Vendor negotiation
- Budget Management
- Operational compliance
- Performance Management
- Department collaboration
- B2B sales
- Salesforce management
- CRM management
- Database management
- Quality control
- Team Management
Certification
- Starbucks management certified, Starbucks, 06/01/23
- Serve safe manager, Serve safe, 07/01/25
- Serve safe alcohol, Serve safe, 01/01/21
- Food and beverage compliance certified, Sts Institution, Singapore, 01/01/17
Languages
English, Advanced
Personal Information
Operation Manager.
Timeline
Operations Manager
Waffle House
04.2025 - Current
General Manager
Starbucks
06.2023 - 03.2025
Business Development Executive
HMS Host
07.2022 - 07.2023
Hotel Operation Manager
Courtyard By Marriott
02.2020 - 07.2022
Hotel Operations Supervisor
Courtyard By Marriott
06.2019 - 02.2020
52 Weeks of Cultural Exchange Program
Omni Hotels & Resorts
03.2018 - 03.2019
Managment Traniee
Mandrian Oriental
01.2017 - 01.2018
Front Desk Agent
Taj Hotels, Resorts and Palaces
06.2015 - 10.2016
Bachelor of Science - Hotel Management
Lovely Professional University