Richard Graves
Nashville
Summary
Dynamic Operations Manager with a proven track record at asTech, excelling in employee training and customer relationship management. Expert in ADAS calibrations, I enhance service quality while fostering team collaboration. My strategic planning and conflict resolution skills drive operational success and customer satisfaction in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
asTech / Repairify
Nashville
04.2024 - Current
- Managed the hiring process, conducted disciplinary actions, and executed employee terminations.
- Maintain relations with both internal and external customers to ensure satisfaction with services.
- Coordinated travel arrangements and scheduled technicians for timely in-person customer support.
- Communicated company messaging to technicians, ensuring a consistently excellent customer experience.
- Host meetings to problem-solve and help promote a healthy team collaboration environment.
- Consulted with collision repair facilities, providing diagnostic and calibration services to enhance operational effectiveness.
- Provided calibration expertise to internal and external customers, addressing concerns promptly.
Field Operations Technician
Astech
Nashville
07.2023 - 04.2024
- Traveled nationwide to customer shops, supporting shop setup and executing vehicle ADAS system calibrations.
- Maintained a travel schedule, ensuring timely service for both internal and external customers.
- Perform pre/post collision scans, identify ADAS systems needing calibration and provide ADAS system calibration services.
- Provided calibration expertise to technicians across the company to enhance service quality.
- Trained new technicians on identifying and calibrating ADAS systems, enhancing team competency.
Territory Sales Manager
Astech
Nashville
10.2022 - 07.2023
- Managed territory across Tennessee, Kentucky, and West Virginia, ensuring effective coverage and support.
- Maintained strong relationships with internal and external customers, enhancing satisfaction with services provided.
- Provided calibration expertise to assist internal and external customers with troubleshooting concerns.
- Consulted with collision repair facilities, leveraging social skills to deliver diagnostic and calibration services.
Field Operations Technician
Astech
01.2022 - 10.2022
- Nationwide travel to various customer shops and provide support for shop setup with vehicle ADAS system calibrations.
- Perform pre/post collision scans, identify ADAS systems needing calibration and provide ADAS system calibration services.
- Trained new technicians to accurately identify and calibrate ADAS systems, ensuring compliance with industry standards.
- Supported technicians company-wide by sharing calibration expertise to improve service quality.
- Maintained 75% travel time, enhancing service satisfaction for internal and external customers.
Calibration Technician
Astech
Norfolk
05.2020 - 01.2022
- Perform ADAS calibrations and perform ADAS verification drive cycles to ensure the vehicle leaves the collision center safely.
- Diagnosed collision vehicles to ensure safety and compliance with manufacturer specifications.
- Assisted collision centers by identifying areas of concern and guiding technicians in vehicle repairs.
- Performed remote diagnostics for collision centers nationwide to facilitate accurate vehicle repairs by sourcing necessary diagrams and information.
In-shop Technician
Astech
Chesapeake
10.2019 - 05.2020
- Performed remote diagnostics for collision centers nationwide to facilitate accurate vehicle repairs through access to essential diagrams and information.
- Assisted collision centers by enabling technicians to identify repair concerns and address vehicle issues effectively.
- Diagnosed collision vehicles to ensure safety and compliance with manufacturer specifications.
NDE Technician
Eagle Inspection Technologies
Chesapeake
08.2018 - 09.2019
- Conducted non-destructive testing using ultrasonic and radiographic methods.
- Inspected industrial tanks and piping employing visual and ultrasonic testing to identify potential safety issues.
- Performed inspections on various materials to ensure quality standards.
- Maintained accurate records of inspection results and findings.
- Maintained fleet vehicles through regular maintenance and emergency repairs to ensure operational readiness.
Mechanical Associate
CarMax Auto Superstore
Virginia Beach
10.2010 - 06.2018
- Diagnosed and repaired various vehicles across manufacturers efficiently while training new associates.
- Trained new and current employees on repairing brake and steering/suspension systems, improving overall team skill level.
- Explained technical diagnoses and necessary repairs to non-mechanical individuals, enhancing their understanding.
- Continuously learn new technical information and techniques in formal training sessions in order to stay current with rapidly changing automotive technology.
- Assist fellow technicians in performing technical activities.
- Keep store management aware of mechanical repair problems as they occur.
Education
Technical school - Automotive Technology
Advanced Technology Institute
Virginia Beach, VA02.2009
High school or equivalent -
Lake Taylor High School
Norfolk, VA06.2007
Skills
- Time management
- Automotive Repair
- Service Technician Experience
- Dealership experience
- Sales Management
- Account management
- Electrical repair
- ADAS expert
- Process improvement
- Sales
- Customer relationship management
- Service writing
- Service technician
- Electrical diagnosis and repair
- Metal fabrication
- Vehicle maintenance
- Excel
- Microsoft Office
- Outlook
- Powerpoint
- Typing
- Leadership
- Supervising experience
- Team leadership
- Conflict management
- Time management
- Team collaboration
- Effective communication
- Cross-functional communications
- Communication skills
- Conflict resolution
- Customer management
- Strategic planning
- Decision making
- Territory management
- Product demos
- Workforce management
- Employee training
- Project management
- Cross-functional communication
- Team leadership
- Workforce management
- Business development
Certification
- ASE Certifications, 06/01/17 to 06/01/26, A1 Engine Repair, A3 Manual Drive Train and Axles, A4 Suspension and Steering, A5 Brakes, A6 Electrical/Electronic Systems, A7 Heating and Air Conditioning, A8 Engine Performance, C1 Customer Service, B5 Mechanical and Electrical Components
- ASE Automobile Service Consultant Certification
Typing Speed
approximately 95 wpm
Timeline
Operations Manager
asTech / Repairify
04.2024 - Current
Field Operations Technician
Astech
07.2023 - 04.2024
Territory Sales Manager
Astech
10.2022 - 07.2023
Field Operations Technician
Astech
01.2022 - 10.2022
Calibration Technician
Astech
05.2020 - 01.2022
In-shop Technician
Astech
10.2019 - 05.2020
NDE Technician
Eagle Inspection Technologies
08.2018 - 09.2019
Mechanical Associate
CarMax Auto Superstore
10.2010 - 06.2018
Technical school - Automotive Technology
Advanced Technology Institute
High school or equivalent -
Lake Taylor High School