Roy Chapman
Monterey
Summary
Results-oriented professional with expertise in team leadership, operational efficiency, and customer service. Proven ability to implement process improvements and develop training programs that enhance staff performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Coach
Walmart
Cookeville
11.2021 - Current
- Assisted in managing daily operations and staff scheduling.
- Coordinated training sessions for new team members to ensure smooth onboarding and ongoing staff development.
- Oversaw inventory management and ensured stock levels met operational needs.
- Facilitated communication between upper management and team members effectively.
- Implemented process improvements to streamline workflow and reduce operational bottlenecks.
- Supported budget management by monitoring expenses and resource allocation.
- Developed reports on team performance and operational metrics for leadership review.
- Resolved customer inquiries and issues to maintain high service standards.
- Managed customer service inquiries and complaints to uphold service standards and enhance customer satisfaction.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Created a tracking system for inventory management and supply ordering.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Produced thorough, accurate and timely reports of project activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
team lead
CVS Pharmacy
Springfield
07.2019 - 09.2021
- Managed inventory to maintain optimal stock levels and support operational needs.
- Coordinated staff schedules to enhance coverage during peak hours and improve service efficiency.
- Implemented process improvements for efficiency in service delivery.
- Streamlined communication between team members and upper management to enhance collaboration.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Shift Lead
Taco Bell
Centerville
03.2016 - 08.2018
- Supervised team members during shifts to ensure smooth operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Trained new employees on food preparation and customer service standards.
- Resolved customer complaints professionally to improve satisfaction.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Handled cash register transactions accurately while providing excellent customer service.
- Managed inventory levels and restocked supplies.
- Enforced safety and health regulations to ensure compliance.
- Delegated tasks to employees and tracked completion to ensure operational efficiency.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Reported daily operational challenges to management for timely resolution.
Education
High School Diploma -
Santiago Highschool
Corona, CA04-2012
Skills
- Team leadership
- Staff training
- Customer service
- Budget management
- Performance reporting
- Process improvement
- Inventory management
Timeline
Coach
Walmart
11.2021 - Current
team lead
CVS Pharmacy
07.2019 - 09.2021
Shift Lead
Taco Bell
03.2016 - 08.2018
High School Diploma -
Santiago Highschool