Sandra I. Serra
Johnson City
Summary
Well Organized and I bring strengths in working independently and solving routine problems without oversight. Offers expertise in managing time and responsibilities and the ability to learn new processes quickly. Dependable worker equipped for fast-paced work and changing daily needs. Serve effectively with attention to detail and a hardworking approach. I seek opportunities to go beyond basics, improve processes, and increase satisfaction with what is expected of me. Empathetic and a team player I meet people where they are and have strong listening skills. Strong background in helping the less fortunate and dedicated to advocating for homelessness and immigrants, including Hispanics and Latinos. Motivated to continue to learn and grow as a BSW professional and major in families, domestic violence, and child abuse.
Knowledgeable with proven track record in managing complex cases efficiently and effectively. Successfully navigated challenging scenarios, ensuring compliance and client satisfaction. Demonstrated proficiency in analytical thinking and clear communication. As a Probation Case Officer, I work with writing Warrants after a Violation. I work Sessions Court rooms 1 and 2 on Tuesdays efficiently.
Overview
28
28
years of professional experience
Work History
Bilingual English/Spanish-Speaking Misdemeanor Case Officer
First Tennessee Human Resource Agency
06.2024 - Current
- As a Misdemeanor Probation Officer I provide supervision including services to our clients who are sentenced by the General Local Sessions and Criminal Courts for vast misdemeanor offenses
- I have a caseload of three hundred clients a month
- After their Intake, they come to see me monthly
- I’ve trained and learned many skills to work with people who are on Probation
- On Tuesday I am in General Sessions Court all day from 8:00 am – 5:00 pm, sometimes longer as it depends on the docket
- I am in charge of putting the defendants on Probation according to the sentence the Judge has requested for them
- Also, I assist defendants with other needs outside of the scope for example making phone calls to other resource agencies when they have requested additional help
- I also am in charge of Sessions Room # 1 from 9:00 am – 12:00 pm, after I work and perform duties in Sessions Court Room 1 and Sessions Room 2 where I also am in control of the arraignments, and go back to Sessions Room 1
- I help translate for the defendants and their families the Spanish
- During the week at the office, I type up Warrants for (VOPs), when a defendant fails to report to his/her probation-scheduled appointment
Employment Specialist
Frontier Health Employment Services
11.2023 - 05.2024
- I was based at the Greenville, TN office
- As an Employment Specialist crossed trained within, Erwin, Johnson City, and Greeneville, TN
- I assist adults with returning to the workforce, refer them to other agencies for resources such as (VR) Vocational Rehabilitation, and create Career Profiles and intakes after my supervisor receives a referral
- I will provide activities, assessments, advocacy, referrals, and training, and assist in employment programs
- Recovery through employment is my job
- I help find employment opportunities in the community
- I believe that people of all abilities can work
- My goal is to help people be successful by matching their abilities, preferences, and strengths
- I travel to reinstate clients into the workforce and also at times to return to school
- Our motto is 'You Matter,' which I take seriously
- As an employment specialist, I have learned to work with Microsoft, Calendar, Excel, and Service Notes to name a few
Intern
State of Tennessee, Department of Children’s Services
08.2022 - 05.2023
- I covered Carter Co., Unicoi, and Erwin, in the first half of my internship I started in CPS
- I completed my internship in the Greene Co
- Office with Family Support Services (FSS), covering Hawkins, Co., Hancock, Sullivan, and Washington, Co
- With the Department of Children’s Services (DCS) in Carter Co., I was involved with Children’s Protective Services (CPS) under the Supervision of Bryon Smith (TL) and also included Family Support Services (FSS), Child and Family Team Meetings (CFTM), Children Protective Investigation Team (CPIT), Family Service Worker (FSW), and Juvenile Justice (JJ) to mention a few
- I had a very intensive internship and walked away with knowledge not taught in textbooks
- I have assisted with many family home visits and putting services in place for families and their children, for example, referrals with Youth Villages, Steppingstone Youth Treatment, Frontier Health, Turning Point, Woodridge, Charlotte Taylor, and Victory
- Child Welfare/Protective Services/ Foster Care/ Adoptions/ Keeping Kids Safe/ Family Reunification/ Investigation reports of abuse and neglect, and Training foster and adoptive parents; Counseling for single parents and supervision of juvenile children adjudicated delinquent by a court
- School and Truancy are also forming a big part of my experience within my internship experience
- I have sat in a vast of court hearings and have had hands-on putting services in place for children, youth, adolescents, and teens to name a few
- I’ve sat in staffing meetings as well
- It was my greatest experience
Housewife, stay-at-home mom
09.1997 - 08.2018
- Managed daily tasks and utilized downtime to perform routine tasks in and out of the house
- Modeled positive behaviors to encourage respect and kindness in my children
- I also transported the children to and from home to school including their extra-curricular activities, scheduling playdates, and study groups at home for the children
- Organized and performed light housekeeping duties, including laundry, vacuuming, cleaning, and taking the car to get serviced
- Assisted the children with the importance of maintaining proper and adequate hygiene at all levels of their ages
- Oriented the children on the importance of daily exercise and healthy eating habits
- Worked (volunteered) at the children's school and became part of the school’s leadership team and PTA
- We were active in our church and the children would attend bible studies and summer camp
- The children were also Baptized including their Penance, First Communion, and Confirmations
- I helped the children prepare for school through storytelling and games at home and in the public library
- I balanced daily schedules to provide for sufficient rest, playtime, and activities
- Baked and cooked meals as well pack snacks for our educational trips and entertainment venues
- Also, helped take care of a family member with terminal cancer
Education
Bachelor of Social Work - Family Service
East Tennessee State University
Johnson City, TN05.2023
Associate of Science - Division of Behavioral & Social Sciences
Northeast State Community College
Blountville, TN05.2021
High School Diploma - General
Thomson Education Direct
Scranton, PA09.2002
Skills
- Planning
- Problem-Solving
- Verbal/Nonverbal Communication
- Creative Thinking
- Translate Eng/Span
- Mentor
- Interpersonal and social skills
- Case information confidentiality
Pronouns
- She
- Her
- Her’s
Timeline
Bilingual English/Spanish-Speaking Misdemeanor Case Officer
First Tennessee Human Resource Agency
06.2024 - Current
Employment Specialist
Frontier Health Employment Services
11.2023 - 05.2024
Intern
State of Tennessee, Department of Children’s Services
08.2022 - 05.2023
Housewife, stay-at-home mom
09.1997 - 08.2018
Associate of Science - Division of Behavioral & Social Sciences
Northeast State Community College
High School Diploma - General
Thomson Education Direct
Bachelor of Social Work - Family Service
East Tennessee State University
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