Sanjay Rathinam Murugan
Chennai
Summary
As an API Developer Support Engineer, I am dedicated to resolving production issues in real-time to ensure minimal disruption for end users. With expertise in collaborating with various stakeholders, including vendors and providers, I focus on maintaining the functionality and consistency of API endpoints and user interfaces. My role encompasses manual testing, monitoring API queues, managing escalations, and contributing to biweekly releases. I leverage tools such as Kibana, JIRA, and Postman to enhance operational efficiency and support continuous improvement within the team. My goal is to deliver high-quality support and drive successful outcomes in a fast-paced medical product environment.
Overview
2
2
years of professional experience
Work History
API DEVELOPER SUPPORT
Athenahealth
09.2023 - Current
- In my role, I am responsible for resolving production issues in real-time, ensuring minimal impact on end users. Working in a medical product-based company that offers multiple solutions, I gained experience collaborating with vendors, the LIS team, providers, practices, and, most importantly, with both API MDP and non-MDP partners.
- Over the past year, I have navigated through five different queues and specialized in three main products offered by athena: Clinicals, Communicator and Collector. One of these products is associated with payments, providing me with hands-on experience in addressing payment and billing-related concerns.
- My responsibilities also include manual testing of the user interface (UI) to verify functionality and working on the API endpoints owned by athena to ensure consistency between the UI and API responses.
- Additionally, I monitor and trigger cases that fall within the API Queue.
- For API monitoring purposes, I utilize tools such as Kibana, OpenSearch, Web Log, and Grafana.
- I have experience handling high-priority escalations and premium client escalations across all the queues I have been trained on.
- I actively collaborate with developers during incident calls of various levels, including L1, L2, and L4.
- Another important aspect of my role involves working on biweekly releases, identifying API bugs, and determining the specific input parameters causing issues, which I document in JIRA and follow up on.
- I am knowledgeable in tools like Postman, Sandbox, and Bruno, and I have contributed to the development of "Knowledge Articles" for current workflows.
- I have also created a structured training module for the "API Developer Support" team.
- I provide escalation and incident support, ensuring 24/7 availability for calls, chats, and emails.
- Throughout the year, I underwent cross-training in various operational areas, continuously contributing to the team every three months with my performance and delivery.
- Additionally, I have access to the production database, allowing me to use schema tools to write SQL queries, and I have experience coding in Perl for the API structure. I have worked on API 4XX and 5XX bugs and created relevant documentation.
- One of my key achievements over the past year is maintaining a QA score of 98% in handling tickets, bugs, and cases including the Jira and API Bug identification. There were instances where I contributed solely to multiple organizations within the team, which helped me reach this milestone. My individual performance has been recognized and appreciated on several occasions, highlighting my dedication and effectiveness in my role to whole team (Both India and States).
Associate Quality Analyst (SDET)
Tekion
01.2023 - 07.2023
- This an internship that offered a stipend, during which I gained valuable insights into AGILE methodologies.
- Working in a product-based company provided me with extensive exposure to the automotive industry, allowing me to collaborate closely with dealers and vendors, which enriched my understanding of the sector.
- My primary focus was on API automation testing, utilizing tools such as Python, pytest, and XPATH to enhance testing efficiency and accuracy.
- I also acquired hands-on experience with GitHub, where I learned to manage code merges and add new API testing queries effectively.
Education
Bachelor of Engineering - Civil Engineering
SSN College of Engineering
Chennai, India03-2023
Skills
- Problem-solving
- Programming
- API integration
- Application development
- Technical support
- Project management
- Tools: Kibana, OpenSearch, Grafana, Web Log, Postman, Bruno, Sandbox, JIRA, Bug Tickets, Salesforce
- Programming Language: Python, Pearl, Pytest, Java, C
Accomplishments
- Gold Medalist of semester VII - during under graduation
- LinkedIn profile link - www.linkedin.com/in/sanjay-rathinam-murugan-968601337
- With in the organization, has received multiple recognition adhering to company values like: strike for excellence, Value for customer, customer champion.
- Has good record of the QA score and Customer satisfaction score.
- Has trained for documentation for Articles and Confluence.
Timeline
API DEVELOPER SUPPORT
Athenahealth
09.2023 - Current
Associate Quality Analyst (SDET)
Tekion
01.2023 - 07.2023
Bachelor of Engineering - Civil Engineering
SSN College of Engineering
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