Sara Eatherly
Franklin,TN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Extremely diligent professional with a wide range of skills ranging from healthcare, running and coordinate events, education and billing systems experience. Encouraging director and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Natural leader and very outgoing personality who can easily adapt to any situation as needed. Psychology, Business Coaching and Conflict Resolution training that aid in leading teams, building offers to meet client needs, along with managing business matters and offering solutions. Project management and process development. A decade of experience with proven experience to relate to any team, build rapport and communicate effectively to get the job done. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Executive Programs
Spark Learning And Development Center
06.2020 - Current
- Programs – Spark Idea Center, College of Leadership & Public Service, Lipscomb Oversee all logistics and operations for any training programs, consulting/coaching contracts and lead the entire process from start to finish
- Ability to identify and implement process management solutions
- Delegate all necessary details as a project manager and director of operations, experience leading cross functional teams
- Initiate and conduct all financial and contractual conversations, negotiations and details with the client
- Facilitate meetings and trainings
- Create and visualize new growth opportunities or offerings to expand reach
- Daily multitasking and project management of all contracts
- Exceptional interpersonal skills with proven experience in relationship building and influencing others practicing exceptional interpersonal skills with proven experience in relationship building and influencing others.
- Enhanced program efficiency by streamlining processes and implementing innovative strategies.
- Developed strong cross-functional teams for improved collaboration and project success.
- Optimized resource allocation for maximizing program impact and achieving organizational goals.
- Negotiated high-value contracts with vendors, securing favorable terms that benefited the organization''s bottom line.
- Aligned program objectives with organizational goals, promoting consistency and unity across departments.
- Mentored junior team members, fostering their professional growth and enhancing overall team performance.
Program Manager
College Of Leadership And Public Service
08.2016 - 06.2020
- All trainings, workshops and conferences, Institute for Conflict Management
- As an accredited Tennessee General Civil Mediator, oversee successful revenue generation for the department by facilitating the logistics of ongoing mediator trainings for the Rule 31 Mediation Training Program
- Coordinate trainings accredited through the TN Administrative Office of Courts, to develop the skills of mediators for the state of Tennessee; in 2018-2019 created additional average revenues of approx
- 550k per year for a single repeat training offer.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
Accounts Receivable
Maryland Farms Family Dentistry
09.2015 - 12.2016
- Oversee all insurance matters and manage the claims billing system
- Manage patient accounts and keep all billing matters up to date
- Conduct all invoicing for open accounts
- Maintain office schedule and calendar
- Manage all online profiles and marketing.
- Streamlined accounts payable processes by implementing an efficient invoice tracking system.
- Enhanced cash flow management through the timely collection of outstanding receivables.
- Reduced payment processing time by automating expense report approvals and reimbursements.
- Increased accuracy in financial reporting with thorough account reconciliation procedures.
Accounts Receivable
TN Oculoplastics
10.2012 - 09.2015
- Oversee all billing matters including: coding and billing all charges, maintaining all claims billed for both the professional side and surgeries at hospitals and ambulatory surgical center
- Manage all patient insurance matters from eligibility and benefits to claims and denials
- Collecting and balancing all revenue received from patients and insurance providers
- Operate the EMR/EHR system NextGen- Daily use including: managing the schedule of three physicians, update and maintain all insurance matters and patient information, attend annual NextGen training conference
- Help with reception and administrative duties when needed
- Plan all company events and dinners.
Receptionist/Assistant
DZL Management at Cummins Station
04.2012 - 10.2012
- First point of contact for the business, monitored all calls, mail, schedules and ran the office
- Managed all maintenance requests and work orders for the entire building
- Logged all electricity meters
- Aided with lease agreements for tenants and participated in meetings regarding the lease agreements
- Kept all lease files current and organized and communicated with tenants on daily basis.
Office Manager/Substitute Teacher
Lipscomb Academy
01.2012 - 03.2012
- Managed office for all students and faculty in high school
- Maintained all schedules and high levels of multitasking
- Stand in as teacher as needed and complied with all teacher expectations.
Sales Associate
Ann Taylor Loft
01.2007 - 01.2011
- Sales lead on the floor engaging with clients, running desk and registers, and maintaining the sales floor
- Ran store set team and organized the plan to change the entire store each month according to corporate plans.
Technician
Elite Physical Therapy
01.2008 - 01.2010
- Lead and conduct patient exercises and treatment plans
- Help physical therapists with patients on the schedule
- Aided with implementing from paper charts to electronic health record system.
Education
Bachelor of Psychology - Health and Sports Medicine
Lipscomb University
Master of Conflict Management - Business
Lipscomb University
12.2018
Skills
- Transferable Skills
- Conflict Management and strong coordination skills
- Managing project/contracts process from start to finish (project management)
- Google suite, G-mail, Microsoft office, Outlook, Zoom, Google Meets and Teams
- Trained in sales, conflict resolution, consulting and coaching certified
- CRM systems, Asana, Slack, Canva and other platforms
- Creating new plans, systems and policies where needed
- Ability to lead new initiatives, manage teams and a solid team player
- Strong and confident leadership skills
- Experience meeting with clients to create and build offers, trainings and/or consulting packages
- Program Budgeting
- Process Development and Streamlining
Certification
General Civil Rule 31 Certified Mediator – State of TN
Timeline
Director of Executive Programs
Spark Learning And Development Center
06.2020 - Current
Program Manager
College Of Leadership And Public Service
08.2016 - 06.2020
Accounts Receivable
Maryland Farms Family Dentistry
09.2015 - 12.2016
Accounts Receivable
TN Oculoplastics
10.2012 - 09.2015
Receptionist/Assistant
DZL Management at Cummins Station
04.2012 - 10.2012
Office Manager/Substitute Teacher
Lipscomb Academy
01.2012 - 03.2012
Technician
Elite Physical Therapy
01.2008 - 01.2010
Sales Associate
Ann Taylor Loft
01.2007 - 01.2011
Bachelor of Psychology - Health and Sports Medicine
Lipscomb University
Master of Conflict Management - Business
Lipscomb University
General Civil Rule 31 Certified Mediator – State of TN
Similar Profiles
Macie LandryMacie Landry
Toddler Childcare Provider at The Learning Ladder Child Development CenterToddler Childcare Provider at The Learning Ladder Child Development Center
Deon ChavezDeon Chavez
Lead Teacher at Little Castle Learning and Development centerLead Teacher at Little Castle Learning and Development center
Eleanor FortinEleanor Fortin
Infant Teacher at Learning Time Child Development CenterInfant Teacher at Learning Time Child Development Center