Sathish Raj Kamaraj

1. Manage the change queue & ensure all change records are processed in accordance to defined standards.

2. Chair multiple Change Advisory Board meetings

Authorize and approve Critical, High Medium priority changes, Coordinate and conduct meetings with Change advisory board (CAB) to discuss higher risk changes.

3. Ensure all changes are closed on time & Post-Implementation reviews are invoked for unsuccessful changes.

4. Ensures that all activities designed to implement change are as per standards and close the changes once successfully implemented. Perform failed change reviews and approve PIRs for unsuccessful changes.

5. Ensure compliance to change management policies & procedures by IT.

6. Ensure all activities implement change are as per standard change process.

7. Engage with Incident, Problem & Configuration management teams in support of change requests. If there is a conflict or additional information is required to process the change request.

8. Produce Management reports over the performance of the function. Daily and monthly reports are extracted and sent to management.

9. Implement process & tool improvements for change management

Work with Support to team to educate them about change management and also provided suggestion to improve the process.

10 . Co-ordinate with multiple application & infrastructure vendors in planning and implementing major changes. Co-ordinate Project teams & ensure change management process.

11. Perform internal controls assessment for change management & aid in external audits.

· Managed all change requests throughout organization.

· Maintained reports for all change requests and monitor all metrics impacting business.

· Documented all reports and agendas for various change management meetings (CABs).

· Post Implementation Review (PIR) for closed changes and ensure that all the required documents are available on the tool.

· Ensure that the team achieves all their SLA’s and that all escalations that arise from poor service are dealt with effectively and efficiently.

· Defining the roadmap to achieve the stated objectives in the form of key performance indicators (KPI’s)

· Strong people and relationship-building skills and have ability to work effectively and collaborate with all levels of colleagues and partners.

· Excellent team member with a strong ability to lead and balance project workload.

· Strong customer service skills and, problem solving and decision-making skills.

. Ensuring that appropriate actions have been planned to minimize both risk of failure and the impact on users during change

implementations.

• Perform risk and impact analysis of the changes.

• Developing consolidated change schedule for resolving any schedule conflicts.

• Verifying implementation plan information provided by Specialists.

• Obtaining authorization from change authority for submitting change requests.

• Evaluating exception changes to address real or perceived exception condition.

• Utilizing Change Management Reporting System to monitor & track all the changes

• Collating change assessment results &issues, reject change, ready and present change authorization packages.

• Providing bridge call support for approving change window extension, back out changes, forward – fix changes, emergency,

and expedited change.