Shelbi Blackburn
Bartlett
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Parts and Service Director
Autonation Ford Wolfchase
11.2023 - Current
- Boosted department profitability with effective pricing strategies and cost control measures.
- Monitored key performance indicators to identify areas for improvement and implement corrective actions.
- Managed warranty claims efficiently to ensure timely resolution and customer satisfaction.
- Led a team of technicians to enhance overall productivity and maintain high-quality service standards.
- Conducted regular staff meetings to foster open communication, teamwork, and problem-solving among employees.
- Collaborated with sales team to drive revenue growth from parts and service operations.
- Developed strong relationships with suppliers, resulting in cost savings and faster delivery time.
Parts and Service Director
Autonation Honda
05.2022 - 10.2023
- Led a team of technicians to enhance overall productivity and maintain high-quality service standards.
- Conducted regular staff meetings to foster open communication, teamwork, and problem-solving among employees.
- Collaborated with sales team to drive revenue growth from parts and service operations.
- Developed strong relationships with suppliers, resulting in cost savings and faster delivery times.
- Optimized service scheduling processes, resulting in reduced wait times for customers needing repairs or maintenance work.
- Improved customer satisfaction by streamlining parts and service department processes.
- Established a safe work environment, adhering to industry regulations and minimizing workplace accidents.
- Evaluated employee performance through ongoing feedback, annual appraisals, and goal-setting discussions.
- Implemented employee training programs for continuous skill development and improved job performance.
- Enhanced customer loyalty by implementing targeted marketing initiatives for repeat business opportunities.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assistant Service Manager
Autonation Ford Wolfchase
03.2021 - 05.2022
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Followed up with customers during and after installations to verify satisfaction.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
Service Advisor
Autonation Honda
07.2020 - 04.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained top CSI month after month.
Office Manager
Boss Auto Sales
08.2019 - 07.2020
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Billing Clerk
Mt. Moriah Autosales
09.2014 - 07.2019
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
Education
High School Diploma -
Southaven High School
Southaven, MS05.2007
Skills
Automotive Industry Knowledge
Scheduling and Planning
Vehicle diagnostics
Sales Support
Employee Evaluation
Service Operations
Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Organizational Skills
Team Leadership
Active Listening
Effective Communication
Team building
Professional and Courteous
Managing Operations and Efficiency
Customer Relationship Management
Timeline
Parts and Service Director
Autonation Ford Wolfchase
11.2023 - Current
Parts and Service Director
Autonation Honda
05.2022 - 10.2023
Assistant Service Manager
Autonation Ford Wolfchase
03.2021 - 05.2022
Service Advisor
Autonation Honda
07.2020 - 04.2021
Office Manager
Boss Auto Sales
08.2019 - 07.2020
Billing Clerk
Mt. Moriah Autosales
09.2014 - 07.2019
High School Diploma -
Southaven High School
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