SREEDEVI P M
Business Analyst
Chennai
Summary
Versatile Business Analyst with a proven track record at Shell Business Operations, enhancing procurement efficiency and fostering team collaboration. Expert in ERP systems and adept at problem-solving, I've driven process improvements and streamlined data analysis, significantly boosting operational efficiency. My agile approach and analytical thinking have been pivotal in project successes and cross-functional team synergy.
Overview
13
13
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Business Analyst
Shell Business Operations
02.2024 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Managed the procurement process for IT hardware,including sourcing, ordering, and delivery coordination.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Implemented process improvements to enhance procurement efficiency and reduce manual errors.Utilized ERP systems to track orders, manage inventory,and generate reports for management review.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Created and maintained Goods Receipt Notes (GRN) to verify the receipt of ordered goods, ensuring accurate inventory records.
- Developed Service Entries (SE) to document the receipt of services, facilitating smooth invoicing and payment processes.
OPERATION SUPPORT SPECIALIST
Shell Business Operations
10.2021 - 03.2024
- Coordinated with vendors, customers and internal departments to understand, monitor, and communicate changes to workflows.
- Review Non-Oil (Surveyor, Inspection, Expeditor, Brokerage, Terminal Invoices) by Customers.Support vendor onboarding, handle recovery claims, and oversee trading operations for crude business. Additionally, Contributed to project implementation, promote continuous improvement, and ensure accurate invoice tracking and payment processing.
- Played a key role in the successful planning and implementation of Project “Nirvana”.
- My role also involves liaising with operators and commercial teams, negotiating invoices, and maintaining knowledge of customs regulations.
DEBT COLLECTIOSN ANAYST
Shell Business Operations
02.2019 - 10.2021
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
FINANCIAL ADVISOR
Hewlett Packard Enterprise Ltd
09.2015 - 02.2019
- Built strong relationships with US Customers and Dispute Handling clients, fostering trust and loyalty in managing their financial portfolios.
- Acting SME, Handling key customers like Boeing to get the overdue cleared
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
JUNIOR EXECUTIVE
HCL Technologies BSERV Ltd
07.2012 - 08.2015
- Generated comprehensive reports highlighting key business insights for presentation to executive leadership teams.
- Provided excellent customer service, resolving issues promptly and nurturing long-term client relationships.
- Dispute Handling
Education
Bachelor of Computer Applications - Computer And Information Sciences
Amritha Vishwa Vidhayapeetham
Kochi 04.2001 -
High School Diploma -
Kendriya Vidyalaya Pallipuram
Kerala 04.2001 -
Skills
IT Hardware Procurement
Goods Receipt Note (GRN) Creation
Service Entry (SE) Creation
ERP Systems (eg SAP)
Problem-solving
Service Now
Supply Chain Management
Requirements gathering
Analytical thinking
Project management
Agile Foundations
Certification
Agile Foundations
Timeline
Agile Foundations
02-2025
Business Analyst
Shell Business Operations
02.2024 - Current
Word Essential Training (Microsoft 365)
02-2023
OPERATION SUPPORT SPECIALIST
Shell Business Operations
10.2021 - 03.2024
DEBT COLLECTIOSN ANAYST
Shell Business Operations
02.2019 - 10.2021
FINANCIAL ADVISOR
Hewlett Packard Enterprise Ltd
09.2015 - 02.2019
JUNIOR EXECUTIVE
HCL Technologies BSERV Ltd
07.2012 - 08.2015
Accounts Pro
02-2012
Bachelor of Computer Applications - Computer And Information Sciences
Amritha Vishwa Vidhayapeetham
04.2001 -
High School Diploma -
Kendriya Vidyalaya Pallipuram
04.2001 -
Similar Profiles
Katarzyna NowakowskaKatarzyna Nowakowska
E2E Delivery Lead at Shell Business OperationsE2E Delivery Lead at Shell Business Operations
Vishal RavindranVishal Ravindran
Associate Project Service Engineer at Shell Business OperationsAssociate Project Service Engineer at Shell Business Operations
Sathish Kumar MJSathish Kumar MJ
Finance Manager - Group Costs and Recoveries at Shell Business OperationsFinance Manager - Group Costs and Recoveries at Shell Business Operations