TAKEIRA MAYES
Memphis
Summary
To obtain a position with an organization that will allow me to integrate my administrative skills in order to improve the level of productivity.
Overview
10
10
years of professional experience
Work History
Tax Examining Technician
Department of the Treasury
Memphis, TN
02.2022 - Current
- Perform a full range of corrections to taxpayers' accounts, adjust accounts, input credit transfers, compute penalties and interest into the database, and initiate manual refunds.
- Respond to taxpayers' inquiries regarding preparation for a variety of tax returns, related schedules, and other documentation, advise taxpayers of enforcement actions, and manage sensitive case problems designated as requiring special handling.
- Research taxpayers' records, encoder books, and other sources for pertinent data. Contact taxpayers and taxpayers' representatives to obtain necessary information.
Tax Examining Technician
Department of the Treasury
Memphis, TN
01.2021 - 03.2022
- Communicate with individual taxpayers, taxpayers representatives, professional stakeholders and other governmental officials.
- Protects confidentiality of taxpayer information within the confines of disclosure laws, rules, and regulations.
- Explain future actions regarding necessary compliance by advising on tax liability.
- Determine if cases require restricted interest computations, expedite handling and specialized procedures.
- Analyze and monitor high priority cases and special task assignments for common issues that involve sensitive and confidential data and information.
- Monitor sensitive and confidential data, involving tax compliance, policies, and procedures.
- Assist with the use of personnel computers and software to advise, extract, and sort information from files, records, and databases.
- Resolve issues/problems initiated by the individual, management or discovered by providing information on personnel issues.
- Perform research and prepare correspondence to taxpayers, maintained records and input info into the database, retrieved and requested files, maintained information on the database.
Tax Examining Technician
Department of the Treasury
Memphis, TN
09.2018 - 01.2021
- Verify and processed tax returns, identify problems, and resolve issues.
- Collect and determine credits and deductions.
- Entered and managed information in the database.
- Resolve account inquiries; advises taxpayers of enforcement actions; and manages sensitive case problems designated as requiring special case handling.
- Analyzes and resolves tax processing problems.
Customer Service Representative
Medic Transportation
Memphis, TN
05.2016 - 09.2018
- Answered inbound calls, greet patients using customer service techniques to promote positive image of organization.
- Scheduled transportation appointments, screen calls, and liaises between clinical staff and patients.
- Monitored services and supplies for accuracy and effectiveness, maintained reports and departmental documentation.
- Adhered to patients privacy law regarding medical information.
- Navigated insurance requirements, delays and unexpected billing issues.
- Arranged transports, managed wheelchair availability, and resolved patients complaints.
Education
Diploma -
Hillcrest High School
Memphis, TNSkills
- Data Entry
- Tax Law
- Case Management
- Compliance Analysis
- Customer Service
- Written & Verbal Communication
- Delinquent Account Management
- Recordkeeping and documentation
Timeline
Tax Examining Technician
Department of the Treasury
02.2022 - Current
Tax Examining Technician
Department of the Treasury
01.2021 - 03.2022
Tax Examining Technician
Department of the Treasury
09.2018 - 01.2021
Customer Service Representative
Medic Transportation
05.2016 - 09.2018
Diploma -
Hillcrest High School