THARAKESWARI KARUPPAIAH
Coimbatore
Summary
Proven leader with a track record at Indian Overseas Bank, adept in Business Administration and excelling in workforce management. Skillfully enhanced team performance and customer loyalty through strategic planning and effective conflict resolution. Achieved significant improvements in staff agility and customer satisfaction, demonstrating a strong analytical nature and policy implementation prowess.
Overview
13
13
years of professional experience
Work History
MANAGER
INDIAN OVERSEAS BANK
09.2011 - Current
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
MBA - MARKETING, India
PSG COLLEGE OF TECHNOLOGY
Coimbatore, India04.2011
B.E. COMPUTER SCIENCE AND ENGINEERING - COMPUTER SCIENCE, India
KUMARAGURU COLLEGE OF TECHNOLOGY
COIMBATORE04.2008
Skills
- Business Administration
- Policy Implementation
- Strategic Planning
- Workforce Management
- Performance Management
Timeline
MANAGER
INDIAN OVERSEAS BANK
09.2011 - Current
MBA - MARKETING, India
PSG COLLEGE OF TECHNOLOGY
B.E. COMPUTER SCIENCE AND ENGINEERING - COMPUTER SCIENCE, India
KUMARAGURU COLLEGE OF TECHNOLOGY
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