Trish Kohler
Memphis,TN
Summary
Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Driven to deliver the best possible customer/patient experience. A healthcare professional with a history of exceeding company goals, utilizing consistent and organized practices.
Overview
14
14
years of professional experience
Work History
Business Development Account Manager
HLSG- Linen King
10.2023 - Current
- Increased client acquisition by identifying new business opportunities and building strong relationships with key stakeholders.
- Developed strategic plans for market expansion, resulting in increased sales and revenue growth.
- Managed a portfolio of high-value accounts, ensuring client satisfaction and retention.
- Led cross-functional teams to implement successful marketing campaigns that generated significant leads and conversions.
- Streamlined internal processes to improve efficiency, reducing overhead costs while maintaining service quality.
- Negotiated contracts with clients, securing favorable terms that maximized profitability for Linen King.
- Delivered exceptional customer service by addressing concerns promptly and effectively, fostering long-term relationships with clients.
- Designed customized solutions for clients based on their unique challenges and goals, leading to higher levels of customer satisfaction.
- Opened over 12 new accounts, and completed 4 contract renewals, exceeding goals by 17.5%
- Grown the Memphis region customer base by 40%.
- Increased EBITDA
- Currently overseeing 84 accounts in 3 states.
QoLA Kids - Program Manager
Methodist Le Bonheur Healthcare
05.2010 - 10.2023
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Developed program marketing and outreach strategies to increase awareness and attract new referral sources. Increased our census by 58%.
Education
Bachelor of Arts - Organizational Leadership
University of Memphis
Memphis, TN05.2023
Skills
- Conflict resolution
- Process implementation
- Customer satisfaction and retention
- CRM Software
Data management
- Account Reconciliation
- Issue resolution
- Proposal Development
- Account Management
Timeline
Business Development Account Manager
HLSG- Linen King
10.2023 - Current
QoLA Kids - Program Manager
Methodist Le Bonheur Healthcare
05.2010 - 10.2023
Bachelor of Arts - Organizational Leadership
University of Memphis
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