Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Tatro

Cookeville

Summary

Dynamic individual with hands-on experience in retail sales and customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

34
34
years of professional experience

Work History

Store Manager

Harbor Freight Tools
09.2016 - 01.2025
  • Oversaw daily operations of a fast paced $8.5M retail store while following all company guidelines.
  • Duties included, driving for results, payroll scheduling, budgeting, merchandising, product logistics, associate engagement, customer service, problem solving, managing and measuring work, effective communication with team and home office, building high performance teams, recruiting and staffing.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Operations Manager

J.C. Penney Co
10.2015 - 09.2016
  • Oversaw all store operations and Human Resources in a large high volume store. Duties included, driving store sales, payroll budgeting, customer service, conflict resolution, logistics, door to floor & restock activities, facilities maintenance, recruiting and hiring, training and associate engagement.
  • Store is the top volume store in the district with a separate home store location and multiple stockroom locations.
  • Managed complex employee relations issues, conducting thorough investigations to ensure fair resolutions for all parties involved.
  • Implemented performance management system to align individual goals with company objectives, fostering a culture of continuous improvement.
  • Supported organizational growth through strategic workforce planning, identifying staffing needs and skill gaps to facilitate hiring decisions.
  • Managed payroll processing for hundreds of employees, ensuring timely payment while adhering to strict budgetary guidelines.
  • Ensured compliance with federal, state, and local labor laws by staying current on regulations and updating company policies accordingly.
  • Served as a liaison between management and employees during company-wide initiatives, ensuring clear communication of expectations and objectives.
  • Enhanced company culture by implementing employee engagement strategies, including team-building events and recognition programs.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Regional Manager

Hanesbrands Inc.
04.1991 - 04.2015
  • Managed 22 retail outlet stores throughout the mid-west with a sales volume of $15.9 Million.
  • Recruited, developed and coached store managers and team members to insure that all company objectives were achieved. Was responsible for an average of 200 plus team members and managers.
  • Drove sales results and key metrics through effective communication and engagement. Reviewed business conditions, sales strategy, and merchandising. Developed training programs to be rolled out to teams.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Established and maintained operational standards for [Number] locations.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
  • Boosted brand growth by devising strategic network and marketing tactics.
  • Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
  • Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
  • Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
  • Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

Associate of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
12-2016

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Outstanding communication skills
  • Work Planning and Prioritization
  • Strategic thinker
  • Strategic planning
  • Sales coaching
  • Project management

Timeline

Store Manager

Harbor Freight Tools
09.2016 - 01.2025

Operations Manager

J.C. Penney Co
10.2015 - 09.2016

Regional Manager

Hanesbrands Inc.
04.1991 - 04.2015

Associate of Science - Business Administration

Colorado Technical University

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Victoria Tatro