Wes Wiley
Madison
Summary
Dynamic Account Manager with a proven track record at GardaWorld Security, excelling in client relationship building and team training. Recognized for enhancing client satisfaction through effective communication and prompt issue resolution, while fostering a collaborative environment that drives team performance and loyalty. Skilled in compliance requirements and staff management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Account Manager
GardaWorld Security
06.2020 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Enhanced team performance with continual training and retraining the officers and supervisors on GardaWorld and Ascension policies and procedure to assist and promote client satisfaction.
- In charge of interviews and staffing the department. Worked continuously everyday to make sure the department is fully staff. I work on schedules three weeks out.
- In charge of payroll (WinTeam). Making sure all officers are on their scheduled weekly days.
- Developed and maintained strong working relationships with professionals within Ascension St. Thomas
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Attended weekly meetings with the client to discuss the current situations to promote satisfaction of the client.
Lead Security Officer
G4S Secure Solutions
01.2018 - 06.2020
- Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter and lighting systems.
- Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
- Trained and mentored security officers, fostering a positive work environment and promoting teamwork to achieve shared goals.
- Maintained accurate records of incidents, providing detailed reports for management review and analysis.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Hospital Security Officer
Ascension St. Thomas
01.2004 - 01.2018
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
- Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
- Monitored CCTV cameras and alarm systems for security breaches.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Education
No Degree - Business
Middle Tennessee State University
MurfreesboroSkills
- Customer service
- Relationship building and management
- Goal oriented
- Teamwork and collaboration
- Client relationship building
- Team Training
- Staff management
- Lead development
- Employee mentoring
- Compliance requirements
Certification
Armed Security Guard License
MOAB certified
Taser/handcuff certified
Timeline
Account Manager
GardaWorld Security
06.2020 - Current
Lead Security Officer
G4S Secure Solutions
01.2018 - 06.2020
Hospital Security Officer
Ascension St. Thomas
01.2004 - 01.2018
No Degree - Business
Middle Tennessee State University
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