Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wes Wiley

Madison

Summary

Dynamic Account Manager with a proven track record at GardaWorld Security, excelling in client relationship building and team training. Recognized for enhancing client satisfaction through effective communication and prompt issue resolution, while fostering a collaborative environment that drives team performance and loyalty. Skilled in compliance requirements and staff management.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Account Manager

GardaWorld Security
06.2020 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Enhanced team performance with continual training and retraining the officers and supervisors on GardaWorld and Ascension policies and procedure to assist and promote client satisfaction.
  • In charge of interviews and staffing the department. Worked continuously everyday to make sure the department is fully staff. I work on schedules three weeks out.
  • In charge of payroll (WinTeam). Making sure all officers are on their scheduled weekly days.
  • Developed and maintained strong working relationships with professionals within Ascension St. Thomas
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Attended weekly meetings with the client to discuss the current situations to promote satisfaction of the client.

Lead Security Officer

G4S Secure Solutions
01.2018 - 06.2020
  • Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter and lighting systems.
  • Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
  • Trained and mentored security officers, fostering a positive work environment and promoting teamwork to achieve shared goals.
  • Maintained accurate records of incidents, providing detailed reports for management review and analysis.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Hospital Security Officer

Ascension St. Thomas
01.2004 - 01.2018
  • Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
  • Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
  • Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
  • Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
  • Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Education

No Degree - Business

Middle Tennessee State University
Murfreesboro

Skills

  • Customer service
  • Relationship building and management
  • Goal oriented
  • Teamwork and collaboration
  • Client relationship building
  • Team Training
  • Staff management
  • Lead development
  • Employee mentoring
  • Compliance requirements

Certification

Armed Security Guard License

MOAB certified

Taser/handcuff certified

Timeline

Account Manager

GardaWorld Security
06.2020 - Current

Lead Security Officer

G4S Secure Solutions
01.2018 - 06.2020

Hospital Security Officer

Ascension St. Thomas
01.2004 - 01.2018

No Degree - Business

Middle Tennessee State University
Wes Wiley