Calvin Hawkins

• Enhanced overall system reliability by conducting regular maintenance checks and troubleshooting issues as they arose.
• Provided exceptional technical support for end-users, ensuring minimal downtime of critical systems.
• Conducted thorough testing of newly developed software, uncovering bugs and inconsistencies before deployment.
• Collaborated with cross-functional teams to develop comprehensive, high-quality software products.
• Improved system efficiency by identifying and resolving complex software issues.
• Mentored junior team members on best practices in computer analysis, fostering professional growth within the organization.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

• Standardized installation policies to streamline efforts and shorten task completion times.
• Led software development in multi-application, multi-server, and hosted environments.
• Streamlined codebase with refactoring techniques, improving readability and maintainability of the software.
• Took initiative to improve system and configuration support for internal and external customers.
• Imaged hard drives for use in standardized system deployments running various operating systems.
• Consistently met project deadlines by effectively prioritizing tasks and utilizing strong time management skills.
• Led efforts in migrating legacy systems to modern platforms, reducing maintenance costs while improving functionality.

• Completed reports detailing network and systems performance, costs and downtime issues.
• Evaluated latest technology innovations and adopted cost-effective, useful solutions.
• Analyzed complex project server issues and worked on large enterprise and business-critical applications.
• Provided company-wide desktop and remote help desk support.
  Setup and configured Microsoft Exchange Server mail system.
  Ensured data/media recoverability by implementing a schedule of system backups and database archive operations.
  Managed the integration and testing of multimedia broadband components such as digital video (MPEG-4) and audio for educational online applications.
  Managed the day to day IT troubleshooting for users both locally and remotely
• Building, configuring, patching, upgrading and troubleshooting of physical and virtual Linux servers (rack mounts/blades, and VMs)
  Building, configuring, patching, upgrading and troubleshooting of physical and virtual Windows servers (rack mounts/blades, and VMs)
  Taking care of backup, off-site tape storage, inventory-asset management
  Investigating, resolving and closing user reported PC problems and application issues through our ticketing system
  Supporting users in the use of computer equipment by providing necessary training and advice
  Installing, configuring and deploying new PCs & Servers
  Providing a high level of customer service at all times

• Implemented corrective plans of action for network performance issues including availability, utilization, and latency.
• Led server infrastructure development, quality assurance, staging and production systems.
• Completed reports detailing network and systems performance, costs and downtime issues.
• Developed and implemented RF wireless LAN (WiFi) network.
  Developed disaster recovery plans.
  Managed AS/400 eCommerce ordering printer bank.
  Designed, developed and implemented shipping system supporting over 50,000 shipments per day.
• Rebuilt/configured the secret/SCI workstations and servers;
  Installed and developed security baseline policy & documentation procedure.
  Performed security validation, penetration testing, and other technical tasks to identify risks
  Provided technical support to the customers; troubleshoot hardware & software; installed imagery & satellite software and development tools
  Maintained and managed the secret/SCI lab and network configurations
  Perform preventive maintenance, software/hardware upgrades, patch maintenance and firmware upgrades.

• Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
• Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments.
• Delivered professional persona and attitude at all times, even when dealing with unhappy or irate individuals, to meet and exceed company objectives.
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
• Developed and executed targeted relationship and account development strategy.
• Converted community contacts into potential clients through networking, consistency and credibility.
• Managed quality assurance program including on site evaluations, internal audits and customer surveys.
• Welcomed visitors to office, communicated arrival to team and managed visit expectations.

• Coordinated with project management staff on database development timelines and project scope.
• Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
• Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
• Coordinated with systems partners to finalize designs and confirm requirements.
• Managed firewall, network monitoring and server monitoring both on- and off-site.
• Directed onsite training for business users to maximize productivity.
• Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.

• Implemented corrective plans of action for network performance issues including availability, utilization, and latency.
• Worked with users to determine areas of technology in need of improved usability.
• Migrated data from legacy system to SQL Server 2008 databases using SSIS to overcome transformation constraints.
• Made recommendations regarding information technology infrastructure overhauls.
• Directs day to day operations for group of System Administrators through assignment of specific tasks and duties to individuals in support of the warfighter.
  Manages and develops new employees assigned to shift. Responsibilities include but are not limited to: goal setting, training, career planning, and on job development. Provided regular feedback as well as written evaluations to measure and track progress.
  Developed process improvements and other enhancements that improve operational efficiency as well as ensure data security.

• Established network specifications and analyzed workflow, access, information and security requirements.
• Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, effieinct implementation and comprehensive support.
• Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
• Planned, implemented, and maintained a Windows domain based infrastructure
  Developed software used by employees to complete day to day tasks, reducing the time for completion from over 1 hour to under 10 minutes.
  Trained new employees on software and company procedures
  Created online documentation to help employees resolve day to day issues
  Worked with employees to resolve "unsolvable" support requests

• Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
• SENIOR LEAD IT SYSTEMS ANALYST
  Performs forensic analysis of digital information and physical evidence
  Observes proper evidence custody and control procedures, documents procedures and findings and prepares comprehensive written notes and reports
  Provides specialized support by gathering, handling, examining, preparing, entering, searching, retrieving, identifying and/or comparing digital and/or physical evidence
  Perform network security monitoring and analysis, identifies suspicious and malicious activities, identifies and tracks malicious code (including worms, viruses, Trojan horses, etc), enters and tracks events and incidents
  Develops, researches, and maintains proficiency in tools, techniques, countermeasures, and trends in computer and network vulnerabilities, data hiding, and encryption
  Utilizes software applications for the analysis and processing of digital images
  Knowledge of LANs, VPNs, Routers, firewalls, Applies knowledge of current IA policy at the national IA structure, roles of major organizations how they interrelate and interact, and shortcomings in this structure
• Evaluated and adopted new technologies to address changing industry needs.

IT SYSTEMS ANALYST LEAD
10/1995 – 09/1996
Work with the Line of Business and developers to execute scheduled tasks during each development cycle according to the SDLC (Software Development Lifecycle)
Perform in an Analyst Role on Strategic Projects approved for the ATM Channel
Expert knowledge of SDLC, and development methodology
Analysts will be responsible for obtaining final sign-off for a Project/CR
Maintain an expert knowledge of all assigned computer applications and a working knowledge of all other applications operating in the same or integrated environments
Maintain an expert business and operations knowledge of direct and associated clients in order to add value in analyzing complex and highly integrated projects

• Oversaw installation of software programs and hardware systems to meet requirements.

• Resolved or escalated problem tickets to resolve user issues.
• Gathered requirements and performed gap analysis through design workshops with users.
• Provided client support on system operation and troubleshooting.
• Improved system by adding new features and infrastructure, enhancing.
• T SYSTEMS ANALYST
  
  Assists in the development of the IT Department’s policies and procedures and recommends to management suggestions for improvement
  Provide help desk support, manage tracking of tickets and work with the IT Help desk Analyst to ensure key performance metrics are maintained
  Provide support for the development and maintenance of stage, test, and development environments for distributed applications
  Work with developers to get projects developed and implemented
  Perform configuration management and provide ADP equipment upgrade recommendations
  Assist with activities of system design, implementation, administration and network management
  This person will manage and perform the business systems analysis work associated with change requests, projects, assessments and escalated issues