Gokul.G Gokul
Senior Software Engineer
Chennai
Summary
Dynamic Production Support Engineer with a proven track record at Tagit India PVT LTD, recognized for implementing incident management strategies that minimized operational disruptions. Skilled in JAVA and system troubleshooting, I excel in mentoring junior engineers, fostering their growth while driving organizational success through effective project support and collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Production Support Engineer
Tagit India PVT LTD
Chennai
11.2021 - Current
- Assisted project managers with the planning, execution, and evaluation of production support activities, ensuring successful outcomes for all projects.
- Implemented effective incident management strategies that minimized disruption to business operations during system outages or failures.
- Earned recognition from management for consistently going above and beyond the call of duty, demonstrating a deep commitment to organizational success.
- Mentored junior production support engineers, providing guidance on best practices and helping them develop the skills necessary for long-term career growth within the industry.
Education
Bachelor of Technology - Information Technology
Jeppiaar. SRR. Engineering. College
Chennai 04.2001 -
Skills
- Scripting languages
- Network configuration
- System troubleshooting
- JAVA
- Spring BOOT
- Debugging Server Logs
- Sql
- Plsql
- GitHub Actions
Certification
Agile Scrum Traininng
Key Accomplishments
Senior L3 Backend Support Engineer with 4 years of experience managing mission-critical systems for 15+ international banking institutions (including Baiduri and Advans) and the National Library of Singapore. Specialized in resolving high-priority production bugs, delivering complex Change Requests (CRs), and mentoring junior teams to optimize system reliability.
Major Roles:
- Global Project Management: Directly supported backend operations for 15+ banking projects across Asia and Africa, ensuring high availability for retail and corporate platforms.
- Production Excellence: Reduced system downtime by performing deep-dive Root Cause Analysis (RCA) and providing long-term fixes for complex production defects.
- Feature Delivery: Led the development of backend Change Requests (CRs) to implement new features and system enhancements based on evolving business needs.
- Technical Mentorship: Improved team efficiency by training junior support engineers in advanced server log debugging and diagnostic workflows.
- Cross-Sector Expertise: Successfully adapted backend support strategies for diverse domains, ranging from core banking to large-scale public database systems (NLB Singapore).
Key Achievements
- 2+ Spot Award - Tagit PVT LTD One among the best employees - Organizational level
- Gem Award - Tagit PVT LTD One among the best employees - Organizational level.
Timeline
Production Support Engineer
Tagit India PVT LTD
11.2021 - Current
Bachelor of Technology - Information Technology
Jeppiaar. SRR. Engineering. College
04.2001 -